It Operations Support

Umpisa Inc; Philippines; On-site; PHP 335,000 - 670,000; Full time

Job summary

Umpisa Inc. in the Philippines is seeking an experienced IT Operations Support professional to join our growing technology services team.

The role expands beyond APAC support and involves collaboration on IT projects, cloud infrastructure enhancements, and rigorous user assistance. You will lead new employee setups, manage user terminations, maintain documentation, and ensure smooth day-to-day IT operations across platforms including Mac devices.

Qualifications

• Experience in IT operations and support, including user provisioning and onboarding/offboarding.
• Experience with cloud infrastructure projects and IT-related management tasks.
• Ability to collaborate with teams and clients and contribute to IT projects.

Responsibilities

• Provide IT user support across the organization, including onboarding and first-day setups.
• Lead IT-related projects and contribute to cloud infrastructure initiatives.
• Manage user terminations and maintain internal documentation for operations.
• Support end-user devices including Mac and Windows, with ongoing security hygiene.

Skills

Strong communication

Problem solving

Analytical skills

Self-starter

Team collaboration

Scrum / Agile

Tools

Active Directory

Endpoint security

Mac management

Automation tools

Job description

IT Operations Support

Company: Umpisa Inc Job Type: Full Time Philippines

Job Description - IT Operations Support

Description

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary

We are seeking experienced IT Operation Support. This role extends beyond APAC support. They should actively contribute to a variety of IT-related functions, management responsibilities, and projects. This entails collaborating on IT projects, such as enhancing and implementing cloud infrastructure services. Moreover, their involvement should encompass providing general user support, leading new employee setups, overseeing first-day orientations, managing user terminations, and curating documentation for both internal use and user guidance, covering present and future requirements.

Requirements

• End Point security and management (must-have)
• Microsoft/Active Directory administration (must-have)
• System administration & basic housekeeping (onboarding & offboarding of users)
• Low-code / no-code would be great or logic (workflow) or automation experience
• Some experience on data migration project
• Experience on supporting Mac devices
• Willing to do shifting schedule