IT Operations Intern: Hands-On Tech Support & Asset Mgmt

Planate Management Group; Olongapo; On-site; PHP 112,000 - 201,000; Full time

Job summary

Planate Management Group South East Asia Corp (PMGSEAC) is seeking an IT Intern to assist the IT department with hands-on tasks across IT operations, asset management, and technical support. You will help troubleshoot hardware and software issues, support Microsoft 365 and VPN access, and assist with onboarding and security tasks.

Ideal candidates are currently pursuing a degree in IT/CS, have basic IT knowledge, strong organizational skills, and are proficient with MS Office.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of IT hardware, software components, and IT asset management principles.
• Familiarity with basic IT troubleshooting and support processes.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication skills, both written and verbal.

Responsibilities

• Assist in troubleshooting basic hardware issues (PCs, laptops, monitors, peripherals).
• Support users with software problems including Microsoft 365, email access, and login errors.
• Help resolve basic network issues such as Wi-Fi connectivity, printer access, and VPN concerns.
• Perform device setup, configuration, imaging, and installation of approved applications.
• Conduct routine preventive maintenance on laptops, desktops, and office IT equipment.
• Help maintain the IT asset inventory, including tagging, labeling, and updating asset records.
• Track and document borrowed or returned IT equipment used by employees.
• Assist with basic networking tasks like cabling checks, switch port verification, and connectivity testing.
• Monitor network and internet dashboards and report any irregularities to the IT team.
• Update IT documentation, troubleshooting guides, and create step‑by‑step user instructions.
• Prepare weekly accomplishment reports and summaries of completed support tasks.
• Support user onboarding by preparing devices, accounts, and required system access.
• Install system updates, run antivirus scans, and help ensure security compliance on user devices.
• Participate in IT improvement projects such as system migrations, network upgrades, and SharePoint/PowerApps enhancements.
• Collaborate with IT staff daily to receive assignments, elevate issues, and support overall IT operations
• Assist in identifying and reporting potential cybersecurity threats, including suspicious emails, phishing attempts, malicious links, and unsafe attachments

Skills

IT fundamentals

Troubleshooting

MS Office

Communication

Teamwork

Attention to detail

Education

Current student in IT/CS or related field

Job description

Planate Management Group South East Asia Corp (PMGSEAC) is seeking an IT Intern to assist the IT department with hands-on tasks across IT operations, asset management, and technical support. You will help troubleshoot hardware and software issues, support Microsoft 365 and VPN access, and assist with onboarding and security tasks.

Ideal candidates are currently pursuing a degree in IT/CS, have basic IT knowledge, strong organizational skills, and are proficient with MS Office.