IT Operations Intern: Hands-on Tech & Support

Planate Management Group; Limay; In loco; PHP 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Planate Management Group invites applications for an IT Intern in its Southeast Asia operations. You will assist the IT department with hands-on experience in IT operations, asset management, and technical support across Windows environments.

Responsibilities include troubleshooting hardware, supporting Microsoft 365, network issues, device setup, inventory maintenance, documenting guides, and helping with system updates and security compliance.

Competenze

• Pursuing a degree in Information Technology, Computer Science, or related field.
• Basic understanding of IT hardware, software components, and asset management principles.
• Familiarity with IT troubleshooting and support processes.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent written and verbal communication skills.

Mansioni

• Assist in troubleshooting basic hardware issues (PCs, laptops, monitors, peripherals).
• Support users with software problems including Microsoft 365, email access, and login errors.
• Help resolve basic network issues such as Wi-Fi connectivity, printer access, and VPN concerns.
• Perform device setup, configuration, imaging, and installation of approved applications.
• Conduct routine preventive maintenance on laptops, desktops, and office IT equipment.
• Maintain IT asset inventory, including tagging, labeling, and updating asset records.
• Track and document borrowed or returned IT equipment used by employees.
• Assist with basic networking tasks like cabling checks, switch port verification, and connectivity testing.
• Monitor network and internet dashboards and report irregularities to IT team.
• Update IT documentation, troubleshooting guides, and create user instructions.
• Prepare weekly accomplishment reports and summaries of completed support tasks.
• Support user onboarding by preparing devices, accounts, and required system access.
• Install system updates, run antivirus scans, and help ensure security compliance on user devices.
• Participate in IT improvement projects such as system migrations, network upgrades, and SharePoint/PowerApps enhancements.
• Collaborate with IT staff daily to receive assignments and elevate issues.
• Assist in identifying and reporting potential cybersecurity threats, including phishing attempts.

Conoscenze

IT troubleshooting

Asset management

Microsoft Office

Communication

Teamwork

Documentation

VPN basics

Formazione

Pursuing degree in Information Technology or Computer Science

Strumenti

SharePoint

PowerApps

Microsoft 365

Descrizione del lavoro

Planate Management Group invites applications for an IT Intern in its Southeast Asia operations. You will assist the IT department with hands-on experience in IT operations, asset management, and technical support across Windows environments.

Responsibilities include troubleshooting hardware, supporting Microsoft 365, network issues, device setup, inventory maintenance, documenting guides, and helping with system updates and security compliance.