Tech Operations Intern — Hands-On IT & User Support

Planate Management Group; Olongapo; Vor Ort; PHP 134.000 - 201.000; Vollzeit

Zusammenfassung

Planate Management Group South East Asia Corp (PMGSEAC) is seeking an IT Intern to assist the IT department and gain hands-on experience in IT operations, asset management, and user support.

You will help troubleshoot hardware and software issues, support network connectivity, set up devices, maintain asset records, and participate in IT improvement projects while collaborating with IT staff daily.

Qualifikationen

• Currently pursuing a degree in Information Technology, Computer Science, or related field.
• Basic understanding of IT hardware, software components, and IT asset management principles.
• Familiarity with basic IT troubleshooting and support processes.
• Excellent communication skills, both written and verbal.

Aufgaben

• Assist in troubleshooting basic hardware issues (PCs, laptops, monitors, peripherals).
• Support users with software problems including Microsoft 365, email access, and login errors.
• Help resolve basic network issues such as Wi‑Fi connectivity, printer access, and VPN concerns.
• Perform device setup, configuration, imaging, and installation of approved applications.
• Conduct routine preventive maintenance on laptops, desktops, and office IT equipment.
• Help maintain the IT asset inventory, including tagging, labeling, and updating asset records.
• Track and document borrowed or returned IT equipment used by employees.
• Assist with basic networking tasks like cabling checks, switch port verification, and connectivity testing.
• Monitor network and internet dashboards and report any irregularities to the IT team.
• Update IT documentation, troubleshooting guides, and create step‑by‑step user instructions.
• Prepare weekly accomplishment reports and summaries of completed support tasks.
• Support user onboarding by preparing devices, accounts, and required system access.
• Install system updates, run antivirus scans, and help ensure security compliance on user devices.
• Participate in IT improvement projects such as system migrations, network upgrades, and SharePoint/PowerApps enhancements.
• Collaborate with IT staff daily to receive assignments, elevate issues, and support overall IT operations
• Assist in identifying and reporting potential cybersecurity threats, including suspicious emails, phishing attempts, malicious links, and unsafe attachments

Kenntnisse

Basic IT knowledge

Microsoft Office proficiency

Strong communication

Organizational skills

Teamwork

Ausbildung

Bachelor's in Information Technology / Computer Science

Tools

SharePoint

PowerApps

Jobbeschreibung

Planate Management Group South East Asia Corp (PMGSEAC) is seeking an IT Intern to assist the IT department and gain hands-on experience in IT operations, asset management, and user support.

You will help troubleshoot hardware and software issues, support network connectivity, set up devices, maintain asset records, and participate in IT improvement projects while collaborating with IT staff daily.