IT Operations Analyst

Sealed Air; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Sealed Air is seeking an IT Operations Analyst in the Philippines to support and coordinate day-to-day IT operational activities across Network, Mobility, and IT Asset Management. You will manage service requests, analyze data, maintain system records, and drive governance and process improvements across global stakeholders.

The role includes cross-training in IT Operations finance processes such as billing, invoicing, budgeting, and month-end consolidation, with opportunities to lead

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Administration, Finance, Accounting, or a related field.
• Minimum of 3 years of experience in IT Operations, IT Services, Infrastructure Operations, Network Operations, Mobility Services, IT Asset Management, or a related technical support function.

Responsibilities

• Analyze operational data, service usage, and trends to identify discrepancies, inefficiencies, and opportunities for process improvement.
• Maintain and update operational records within SAP and other enterprise systems, ensuring data integrity and accurate tracking of operational activities.
• Coordinate with internal IT teams, vendors, and business stakeholders to resolve operational issues and ensure timely service delivery.
• Monitor operational processes to ensure compliance with company policies, governance standards, and established procedures.
• Prepare and deliver regular operational reports, dashboards, and performance metrics to support management decision-making.
• Identify opportunities to streamline workflows and improve operational efficiency through process optimization and automation.
• Lead or participate in IT Operations initiatives and cross-functional projects that improve operational processes, governance, and service delivery.
• Support vendor management activities, including coordinating service requests, tracking deliverables, and resolving operational concerns.
• Stay current with changes to Network, Mobility, and IT Asset Management technologies, ensuring operational processes remain aligned with evolving business requirements.
• Support IT Operations-related financial forecasting and budgeting processes.
• Cross-train and provide support for IT Operations finance processes, including billing, invoicing, reporting, and reconciliation activities as required.
• Align with finance consolidation processes, including month-end closing activities, by providing operational reporting and supporting documentation.
• Coordinate activities related to the IT asset lifecycle, including procurement support, deployment, transfers, audits, inventory validation, and asset retirement while ensuring CMDB and asset records remain accurate.
• Assist in maintaining ServiceNow CMDB data quality by validating asset information, resolving data inconsistencies, and supporting governance initiatives.
• Develop and maintain operational documentation, standard operating procedures (SOPs), and process guides.

Skills

Excel advanced

PowerPoint

ITSM processes

Data analysis

SAP experience

ServiceNow CMDB

Education

Bachelor’s degree in IT/CS/ related field

Tools

SAP

Coupa

ServiceNow

Job description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visitwww.sealedair.com .

What does an IT Operations Analyst do?

The IT Operations Analyst is responsible for supporting and coordinating day-to-day IT operational activities across Network, Mobility, and IT Asset Management. This role ensures operational processes are executed efficiently by managing service requests, analyzing operational data, maintaining system records, coordinating with vendors and internal stakeholders, and driving process improvements.

The role will also be cross-trained in IT Operations finance processes, including billing, invoicing, and other finance-related activities, to provide operational support for forecasting, budgeting, reporting, and month-end consolidation activities. Additionally, the analyst will lead and support IT Operations initiatives focused on improving operational efficiency, governance, and service delivery.

Why we need you?

• Analyze operational data, service usage, and trends to identify discrepancies, inefficiencies, and opportunities for process improvement.
• Maintain and update operational records within SAP and other enterprise systems, ensuring data integrity and accurate tracking of operational activities.
• Coordinate with internal IT teams, vendors, and business stakeholders to resolve operational issues and ensure timely service delivery.
• Monitor operational processes to ensure compliance with company policies, governance standards, and established procedures.
• Prepare and deliver regular operational reports, dashboards, and performance metrics to support management decision-making.
• Identify opportunities to streamline workflows and improve operational efficiency through process optimization and automation.
• Lead or participate in IT Operations initiatives and cross-functional projects that improve operational processes, governance, and service delivery.
• Support vendor management activities, including coordinating service requests, tracking deliverables, and resolving operational concerns.
• Stay current with changes to Network, Mobility, and IT Asset Management technologies, ensuring operational processes remain aligned with evolving business requirements.
• Support IT Operations-related financial forecasting and budgeting processes.
• Cross-train and provide support for IT Operations finance processes, including billing, invoicing, reporting, and reconciliation activities as required.
• Align with finance consolidation processes, including month-end closing activities, by providing operational reporting and supporting documentation.
• Coordinate activities related to the IT asset lifecycle, including procurement support, deployment, transfers, audits, inventory validation, and asset retirement while ensuring CMDB and asset records remain accurate.
• Assist in maintaining ServiceNow CMDB data quality by validating asset information, resolving data inconsistencies, and supporting governance initiatives.
• Develop and maintain operational documentation, standard operating procedures (SOPs), and process guides.

What we are looking for in you?

Education & Experience:

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, Finance, Accounting, or a related field.
• Minimum of 3 years of experience in IT Operations, IT Services, Infrastructure Operations, Network Operations, Mobility Services, IT Asset Management, or a related technical support function.

Technical Skills:

• Advanced proficiency in Microsoft Excel and PowerPoint (Microsoft Office Suite).
• Experience with SAP for operational tracking, reporting, or enterprise business processes is preferred.
• Nice-to-have: Experience with SAP, Coupa, and ServiceNow (CMDB).
• Familiarity with IT Service Management (ITSM) processes and best practices.
• Experience creating operational reports, dashboards, and data analysis.

Core Competencies:

• Strong understanding of Network, Mobility, and IT Asset Management operations and lifecycle processes.
• Knowledge of IT operational processes, governance, and service delivery best practices.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills with the ability to effectively collaborate with global internal and external stakeholders.
• Continuous improvement mindset with the ability to identify process optimization opportunities.
• Ability to work independently while contributing effectively within cross-functional and global teams.

What are our core values?

• Integrity
• Determined

Why work at Sealed Air?

• We have a very diverse and inclusive culture.
• We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
• You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.

If you are looking for a new challenge in a company deemed as essential service, then we want to hear from you!

Please Note: You must have Philippine work rights to be considered for this job. A detailed job description is available.

No contacts from recruitment agencies, please.

Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.

Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.

Requisition id:56281

Relocation:No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [e-mail].

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.

Corporate sustainability -it’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success -meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.