IT Operations Analyst: Data, Finance & Process Improvement

Sealed Air; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Sealed Air is seeking an IT Operations Analyst in the Philippines to support and coordinate day-to-day IT operational activities across Network, Mobility, and IT Asset Management. You will manage service requests, analyze data, maintain system records, and drive governance and process improvements across global stakeholders.

The role includes cross-training in IT Operations finance processes such as billing, invoicing, budgeting, and month-end consolidation, with opportunities to lead

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Administration, Finance, Accounting, or a related field.
• Minimum of 3 years of experience in IT Operations, IT Services, Infrastructure Operations, Network Operations, Mobility Services, IT Asset Management, or a related technical support function.

Responsibilities

• Analyze operational data, service usage, and trends to identify discrepancies, inefficiencies, and opportunities for process improvement.
• Maintain and update operational records within SAP and other enterprise systems, ensuring data integrity and accurate tracking of operational activities.
• Coordinate with internal IT teams, vendors, and business stakeholders to resolve operational issues and ensure timely service delivery.
• Monitor operational processes to ensure compliance with company policies, governance standards, and established procedures.
• Prepare and deliver regular operational reports, dashboards, and performance metrics to support management decision-making.
• Identify opportunities to streamline workflows and improve operational efficiency through process optimization and automation.
• Lead or participate in IT Operations initiatives and cross-functional projects that improve operational processes, governance, and service delivery.
• Support vendor management activities, including coordinating service requests, tracking deliverables, and resolving operational concerns.
• Stay current with changes to Network, Mobility, and IT Asset Management technologies, ensuring operational processes remain aligned with evolving business requirements.
• Support IT Operations-related financial forecasting and budgeting processes.
• Cross-train and provide support for IT Operations finance processes, including billing, invoicing, reporting, and reconciliation activities as required.
• Align with finance consolidation processes, including month-end closing activities, by providing operational reporting and supporting documentation.
• Coordinate activities related to the IT asset lifecycle, including procurement support, deployment, transfers, audits, inventory validation, and asset retirement while ensuring CMDB and asset records remain accurate.
• Assist in maintaining ServiceNow CMDB data quality by validating asset information, resolving data inconsistencies, and supporting governance initiatives.
• Develop and maintain operational documentation, standard operating procedures (SOPs), and process guides.

Skills

Excel advanced

PowerPoint

ITSM processes

Data analysis

SAP experience

ServiceNow CMDB

Education

Bachelor’s degree in IT/CS/ related field

Tools

SAP

Coupa

ServiceNow

Job description

Sealed Air is seeking an IT Operations Analyst in the Philippines to support and coordinate day-to-day IT operational activities across Network, Mobility, and IT Asset Management. You will manage service requests, analyze data, maintain system records, and drive governance and process improvements across global stakeholders.

The role includes cross-training in IT Operations finance processes such as billing, invoicing, budgeting, and month-end consolidation, with opportunities to lead