Customer Service Partner

Sealed Air Corporation; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

Sealed Air Philippines is seeking a Customer Service Partner to manage order fulfillment, inquiries and complaints, ensuring on-time delivery and customer satisfaction. You will coordinate with sales, supply chain and warehouse teams to optimize orders and shipments.

The role requires a bachelor’s degree, 4–5 years of relevant experience, strong communication, problem‑solving and English proficiency, and the ability to work under pressure in a busy environment.

Qualifications

• Bachelor's degree required.
• 4–5 years of relevant work experience preferred.
• Experience handling conflict situations.
• Advanced computer skills and SAP/ERP knowledge.
• Good command of English (spoken and written) and computer literacy.
• Passion for customer service and ability to work under pressure.
• Good communication, problem solving and collaboration skills.

Responsibilities

• Handle customer inquiries including order fulfillment and ensure timely and accurate delivery.
• Solve routine problems and inform Customer Service Supervisor/Manager.
• Follow defined procedures and standard work.
• Maintain positive relationships with customers, sales, and supply chain.
• Coordinate with warehouse for accurate domestic deliveries and with logistics for exports.

Skills

Communication

Problem solving

Conflict management

English proficiency

Education

Bachelor's degree

Tools

SAP/ERP Knowledge

Job description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Position Purpose

Sealed Air Philippines is looking for a Customer Service Partner!

The role is responsible to perform the day-to-day for customer service operation ranging from order fulfillment, customer inquiry, and customer complaint regarding product delivery, and etc, also to ensure that the services meet with customers satisfactions.

What You'll Do

• Handle customer inquiry including order fulfillment and ensure that products have been delivered timely and properly.
• Responsible for solving all routine problems and notify the Customer Service Supervisor / Manager about those issues.
• Perform jobs professionally according to the defined standard or working procedures.
• Maintain positive relationships and contacts with customers, sales persons, supply chain and ensure that there is no impact to business operation.
• Liaise with other concerned parties and work to leverage the collective resources of the function to optimize customer satisfaction and value to the company.
• Order Management
• Enter order into the order system and ensure billing is successfully issued and accurate by follow business and company guideline
• Monitor order and shipment to ensure order will be shipped without problem e.g. credit block, late goods issue
• Coordinate with warehouse to manage an accurate delivery for domestic order to customer from local warehouse
• Provide necessary documents which related to export order or international shipment e.g. L/C, shipping documents to ensure order and shipment will be arranged and released to customer properly.
• Provide update information about order and shipment status to customers
• Ability to manage complex situations and sometimes contradictory information, to effectively solve problems by using existing precedents or procedures.
• Have strong analytical skills, adept at problem solving and self-managing escalations.
• Understand the needs and priorities of the assigned division and ensure that CSO execute to meet these needs and priorities.

Qualifications

• Bachelor degree graduate in any fields.
• At least 4-5 years of relevant work experience preferred
• Experienced at effectively handling conflict situation
• Advanced computer skills and SAP/ ERP Knowledge
• Fair command in English both spoken and written and good computer literacy.
• Passion to handle and interact with service to customers and working under pressure.
• Good at communication, problem solving, collaborating skills

Requisition id: 56039

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.