IT Network & Support Engineer

PRIME Philippines; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

PRIME Philippines in Metro Manila is seeking an IT Officer to ensure reliable, secure IT infrastructure, focusing on network administration, technical support, hardware/software management, and user assistance.

The role serves as first point of contact for employees with IT issues, maintains devices and connectivity, and supports security, backups, and documentation to keep business operations running smoothly.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• 2-3 years of IT support, network administration, or similar role.
• Strong knowledge of networking fundamentals, LAN/WAN, TCP/IP, DNS, DHCP, Wi‑Fi, and basic firewall configuration.
• Experience troubleshooting hardware, software, network, and connectivity issues.
• Familiarity with routers, switches, access points, and other network devices.
• Knowledge of Microsoft 365, Windows OS, and common business applications.
• Experience with IT asset management and technical documentation.
• Strong problem-solving and customer-service skills.
• Ability to work independently and respond to urgent technical concerns.

Responsibilities

• Network administration: monitor and troubleshoot LAN/WAN, Wi‑Fi, internet, and network infrastructure.
• Technical support: provide first-level support for hardware, software, and connectivity.
• Hardware/software management: set up devices and maintain inventory.
• IT security and access: manage user access, passwords, and security patches.
• IT operations: maintain documentation and assist in backups and recovery.
• Projects and improvements: participate in IT projects and rollouts.

Skills

Network fundamentals

LAN/WAN

TCP/IP

DNS

DHCP

Wi-Fi

Firewall

IT support

MS 365

Windows OS

Asset management

Documentation

Customer service

Communication

Problem solving

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field

Tools

Ticketing systems

Network monitoring

Cybersecurity basics

Endpoint security

Multi-office experience

Job description

PRIME Philippines in Metro Manila is seeking an IT Officer to ensure reliable, secure IT infrastructure, focusing on network administration, technical support, hardware/software management, and user assistance.

The role serves as first point of contact for employees with IT issues, maintains devices and connectivity, and supports security, backups, and documentation to keep business operations running smoothly.