I'm working with a growing organisation that is looking to appoint an experienced IT Manager to lead its IT operations, infrastructure, end-user support, and technology roadmap.
This is a hands-on leadership opportunity for someone who combines strong people management skills with deep technical expertise across Microsoft's cloud and endpoint management stack.
Key Technical Experience Required
- Strong hands-on experience administering Microsoft Azure environments, including cloud infrastructure, identity, security, and resource management
- Expert-level knowledge of Microsoft Intune, Windows Autopilot, device compliance, application deployment, and endpoint configuration
- Extensive experience managing Microsoft 365 and Microsoft Entra ID environments
- Proven background in endpoint management and modern workplace technologies
- Experience leading Help Desk and IT Service Delivery functions, including SLA management and escalation processes
- Strong understanding of identity and access management, endpoint security, and cybersecurity best practices
- Experience delivering infrastructure upgrades, cloud migrations, and enterprise technology projects
- Knowledge of networking, firewalls, VPNs, and enterprise infrastructure is highly desirable
Responsibilities
- Lead and develop a team covering infrastructure, systems administration, endpoint management, and user support
- Manage Azure, Microsoft 365, Intune, and Entra ID environments
- Drive operational excellence across IT support and service delivery functions
- Oversee technology implementations, migrations, and infrastructure projects
- Manage vendor relationships, software licensing, and technology contracts
- Support cybersecurity initiatives, vulnerability management, and security controls
- Develop IT policies, standards, processes, and documentation
- Partner with business stakeholders to deliver scalable technology solutions
- Manage IT budgets, resource planning, and technology investments
Ideal Background
- 8+ years' experience within IT Operations, Infrastructure, Systems Administration, or Enterprise Technology
- 5+ years leading technical teams and IT resources
- Demonstrated expertise across Azure, Intune, Microsoft 365, and Entra ID
- Experience managing Windows endpoint environments at scale
- Strong troubleshooting, analytical, and stakeholder management skills
- Experience working within regulated or compliance-driven environments is advantageous
- ITIL knowledge
- SOC 2, ISO 27001, or SOX compliance exposure
- Windows and macOS environment management
- Security monitoring and vulnerability management platform
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