IT Knowledge Manager - Learning & KM Enablement

Niit Technologies; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Niit Technologies in Manila, Philippines, is seeking an IT Knowledge Manager to develop, govern, and improve the organization’s knowledge framework. You will manage the knowledge repository, drive content creation, and enable cross‑functional collaboration to support service delivery and operational excellence.

The role focuses on creating and maintaining KM assets, implementing multimedia learning, and driving governance reporting to deliver measurable improvements in knowledge quality and

Qualifications

• Strong understanding of Knowledge Management processes (ITIL aligned).
• Experience with ServiceNow Knowledge Base or similar KM tools.
• Proficiency in documentation, instructional design, and multimedia content creation.
• Ability to collaborate with SMEs and cross‑functional technical teams.
• Excellent communication, organization, and governance reporting skills.
• Experience with digital adoption platforms (WalkMe) is an advantage.

Responsibilities

• Knowledge Creation & Maintenance: create and update knowledge articles; manage KB content in ServiceNow.
• Multimedia & Digital Learning: develop videos, quick-guides, and WalkMe tutorials with Dev support.
• Governance & Reporting: lead KM governance meetings and publish dashboards.
• Awareness, Training & Enablement: conduct KM sessions and knowledge-sharing activities.
• Continuous Improvement: identify gaps and drive actions with stakeholders.

Skills

Knowledge Management

ITIL aligned

Documentation

Multimedia content creation

Cross-functional collaboration

Communication

Governance reporting

WalkMe familiarity

Tools

ServiceNow

WalkMe

KM tools

Job description

Niit Technologies in Manila, Philippines, is seeking an IT Knowledge Manager to develop, govern, and improve the organization’s knowledge framework. You will manage the knowledge repository, drive content creation, and enable cross‑functional collaboration to support service delivery and operational excellence.

The role focuses on creating and maintaining KM assets, implementing multimedia learning, and driving governance reporting to deliver measurable improvements in knowledge quality and