IT Infrastructure Specialist

Centre; Quezon City; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

The Centre for Humanitarian Dialogue (HD) seeks an IT Infrastructure & Security Manager to lead maintenance of the organisation's technology backbone in a hybrid work setup in the Philippines.

Based in Metro Manila, the role collaborates with multiple departments to ensure security, compliance, and reliable IT services while driving projects from planning to deployment and supporting remote work two days per week.

Qualifications

• Degree in Computer Science or Information Technology.
• Minimum 5 years in IT with 3+ years in MS AD environment.
• Strong networks, OS (Microsoft, Linux, iOS) and storage knowledge.
• Experience with containerization and orchestration tools.
• Scripting experience (Bash, PowerShell, Python).
• Ability to work in a multinational environment and communicate in English.

Responsibilities

• Install and maintain IT infrastructure including servers, networks, storage and cloud services.
• Ensure availability, performance and security of the IT infrastructure.
• Monitor and manage system performance; resolve potential issues.
• Provide Level 1–3 support and remediation escalation for IT Helpdesk.
• Collaborate with departments to meet technological needs and document procedures.
• Participate in IT projects including migrations, deployments and improvements.

Skills

Networking & OS knowledge

Automation scripting

Security awareness

Team collaboration

Communication

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Microsoft Azure

Office 365

Exchange Online

Linux

Open-source tools & virtualization

Job description

The Centre for Humanitarian Dialogue (HD) is a private diplomacy organisation founded on the principles of humanity, impartiality and independence. Its mission is to help prevent, mitigate, and resolve armed conflict through dialogue and mediation. HD has been working in the Philippines since 2005, facilitating several mediation initiatives. These aim to establish a conducive environment for resolving the conflict through dialogue and enable the parties to develop their own vision for a political solution to the conflict.

Working Arrangement: Hybrid (Work from Home – 2 Days / Week)

Starting date: As soon as possible

Reporting: IT Infrastructure & Security Manager at headquarters in Switzerland

Responsibilities:

• Install and maintain servers, network, storage systems, backup systems and cloud services (on-prem / SaaS / IaaS).
• Ensure the availability, performance, and security of the IT infrastructure.
• Monitor and manage system performance to identify and resolve potential issues.
• Ensure on-site and off-site technical support to resolve infrastructure issues.
• Provide appropriate support (levels 1, 2 and 3) on a daily basis and act as a remediation escalation for the IT Helpdesk.
• Collaborate with other departments to meet the technological needs of the organisation.
• Document procedures and configurations to ensure effective maintenance.
• Contribute to the technical training of the IT team as well as of all other organisation’s members.
• Implement security measures to protect the organisation’s data and systems.
• Ensure compliance with security policies and industry regulations.
• Participate in the planning and execution of IT projects, including migrations, deployments, and improvements.
• Collaborate with project teams to ensure initiatives align with business objectives.
• Stay up-to-date with the latest technologies and trends in IT infrastructure.
• Recommend and implement innovative technological solutions to improve efficiency and performance.
• Perform any other related tasks as required by the supervisor.
• Support IT administrative tasks in coordination with the supervisor and the other IT team members.

Qualifications and Experience:

The relevant candidate should have:

• A degree in Computer Science, Information Technology, or a related field.
• At least 5 years’ experience in a similar job (with a minimum of 3 years’ experience supporting and troubleshooting hardware & software problems in a Microsoft / AD based environment).
• Strong technical skills in networks, operating systems (Microsoft, Linux and iOS), servers and storage solutions.
• Experience with containerization technologies and orchestration tools.
• Proficiency in scripting languages (Bash, PowerShell, and Python) for automation and system administration.
• Experience in managing IT systems and infrastructure.
• Troubleshooting ability with Microsoft Azure, Office 365, and Exchange Online.
• Solid expertise in deploying and maintaining open-source solutions (Linux distributions, databases, virtualization tools, web servers, etc.).
• Knowledge of backup procedures and solutions as well as open-source technology.
• Ability to support and resolve a wide range of daily technical issues; eagerness to investigate and learn new technologies.
• Understanding of security management in an IT environment.
• Excellent communication and understanding of users’ perspectives in a multi-national environment.
• Initiative and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Ability to work in a team and collaborate with different departments.
• Dependable and reliable.
• Ability to work off-hours as needed for IT projects.
• Interest in keeping up to date with the latest technology innovations.
• Fluency in English; French speaking is a plus.

HD is an equal opportunity employer. For more information, please visit www.hdcentre.org .