IT Infrastructure Lead & Security Operations Manager

WNS Global Services, Inc.; Quezon City; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

WNS Global Services, Inc. in Manila is seeking an experienced IT Infrastructure Manager to lead the infrastructure group, ensuring robust implementation and maintenance of IT systems across the organization.

You will manage hardware, networks and security professionals, plan large-scale OS/server deployments, and oversee data center operations and IT asset management. Strong leadership and ITIL/PMP certifications are valued.

Qualifications

• Bachelor's degree in Information Technology, Computer Engineering, Computer Science or related field.
• 5+ years in IT management roles, with a focus on enterprise-level infrastructure and operations.
• Strong leadership and managerial skills, with the ability to motivate and mentor team members.
• Relevant certification such as ITIL, PMP, Microsoft certifications or any IT related certifications are highly desirable but not required.
• In-depth knowledge of IT systems, networks, security, and compliance standards.
• Excellent leadership, communication and problem-solving skills.
• Proven ability to manage projects, coordinate with various teams and handle complex technical issues.

Responsibilities

• Overall responsibility for the Infrastructure group to ensure implementation and maintenance of the IT Infrastructure.
• Managing a team of hardware, networks and security professionals.
• Plan and implement organization-wide installations of OS, servers applications, and user Desktop systems.
• Ensure smooth working of the Data center operations and all associated maintenance activities.
• Monitoring helpdesk Support, and resolution of hardware, networking and system administration related issues.
• All system administration functions like User Access control, Backup & Restoration, Patch management, Virus Management, Spam Management, etc.
• Implementation of all Security related policies and procedures as per ISO 27001 standards.
• Procurement and review of IT products and services.
• IT Asset Management.
• Coordination with Principals / Vendors on all IT related purchases including laying down technical specifications and selection of HW/Networking components.
• To be actively involved in the selection, training, orientation, and assignment of duties to junior staff in the Infrastructure group.
• Recommending and implementing future planning and development of IT infrastructure resources.
• Helping the Management in developing and implementing stronger policies and procedures for information management systems.
• Research current and potential resources and services based on the requirements of a growing firm.
• Keeping abreast of latest developments in information processing technologies.
• Monitoring security of all technology resources.

Skills

IT management

Leadership

Network security

Data center operations

Vendor coordination

Education

Bachelor's degree in IT/CS or related field

Tools

ITIL

PMP

Microsoft certifications

Job description

WNS Global Services, Inc. in Manila is seeking an experienced IT Infrastructure Manager to lead the infrastructure group, ensuring robust implementation and maintenance of IT systems across the organization.

You will manage hardware, networks and security professionals, plan large-scale OS/server deployments, and oversee data center operations and IT asset management. Strong leadership and ITIL/PMP certifications are valued.