IT Incident, Problem & Change Lead

Probe CX; Quezon City; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work schedule

Health benefits

Culture & recognition

Learning & certification

Competitive compensation

Job summary

Probe CX is seeking an Incident, Problem & Change (IPC) Manager to drive operational stability across our global enterprise. You will lead Major Incidents, govern the IT Change Management lifecycle, and safeguard business continuity from IT disruption.

You will chair CAB/ECAB, assess business risk, and communicate updates to executives. A Bachelor's degree and 3–5+ years in IT operations/ITSM are required; ITIL certification is preferred.

Qualifications

• Bachelor's degree in CS/IT/Business or equivalent with 3–5+ years in IT operations/ITSM.
• Proven experience safeguarding business operations during high‑risk IT activities.
• Certifications in ITIL or equivalent credentials are preferred.

Responsibilities

• Lead Major Incidents and govern change across the IT landscape.
• Chair CAB/ECAB and assess business risk and conflicts.
• Translate technical details into executive‑level updates during outages.
• Conduct post‑incident reviews to drive preventative actions.

Skills

Business Operations & Risk Acumen

Technical & ITSM Expertise

Leadership & Soft Skills

Education

Bachelor's degree in Computer Science, IT, Business Administration, or equivalent

Tools

ITIL v3 / ITIL 4 Foundation

ITSM platforms

Job description

Probe CX is seeking an Incident, Problem & Change (IPC) Manager to drive operational stability across our global enterprise. You will lead Major Incidents, govern the IT Change Management lifecycle, and safeguard business continuity from IT disruption.

You will chair CAB/ECAB, assess business risk, and communicate updates to executives. A Bachelor's degree and 3–5+ years in IT operations/ITSM are required; ITIL certification is preferred.