Incident, Change & Problem Management Specialist

Accent Micro Technologies, Inc.; Makati; On-site; PHP 400,000 - 650,000; Full time

Job summary

Accent Micro Technologies, Inc. seeks an IPC Specialist to coordinate and monitor IT service delivery in line with SLAs, processes, and contracts.

You will collaborate with service providers, internal teams, and stakeholders to ensure proper incident, service request, change, and problem management and timely escalation. Responsibilities include accurate service documentation, reporting, and governance support to meet organizational standards.

Qualifications

• Knowledge of IT service management processes (ITIL preferred).
• Understanding of SLA/KPI monitoring and reporting.
• Experience in documentation and coordination activities.
• Foundational knowledge of IT infrastructure and service delivery.

Responsibilities

• Coordinate incident, service request, change, and problem management activities.
• Monitor service performance against SLAs and KPIs.
• Ensure accurate and timely service documentation and reporting.
• Support service governance, audits, and compliance requirements.
• Coordinate with vendors and internal teams to resolve service issues.
• Escalate risks, issues, and service impacts promptly.

Skills

IT service management

Incident & problem management

SLA & KPI monitoring

Documentation & reporting

Stakeholder & vendor coordination

IT infrastructure familiarity

Education

Graduate of Information Technology, Computer Science, or equivalent

Job description

Accent Micro Technologies, Inc. seeks an IPC Specialist to coordinate and monitor IT service delivery in line with SLAs, processes, and contracts.

You will collaborate with service providers, internal teams, and stakeholders to ensure proper incident, service request, change, and problem management and timely escalation. Responsibilities include accurate service documentation, reporting, and governance support to meet organizational standards.