International End-User Computing Helpdesk Supervisor

Qualfon; Metro Manila; On-site; PHP 500,000 - 700,000; Full time

Job summary

Qualfon in the Philippines seeks a seasoned IT Helpdesk Supervisor to lead an international helpdesk team based in Manila. You will oversee staff, onboard and train personnel, and ensure timely ticket processing and escalation when needed.

You will conduct simulations, disseminate instructions, and provide high-level IT support while submitting regular performance reports to the IT Manager. The role includes attendance and schedule management, monthly evaluations, and interviews.

Qualifications

• Experience supervising an IT helpdesk team.
• Strong organizational and schedule-management skills.
• Ability to conduct simulations and disseminate IT instructions.
• Excellent communication and reporting abilities.

Responsibilities

• Lead an international IT helpdesk team.
• Orient and train personnel.
• Ensure timely ticket processing and escalation when needed.
• Submit regular performance reports to the IT Manager.
• Conduct simulations and interviews as part of staff development.

Skills

Staff supervision

IT support

Training & onboarding

Ticket escalation

Job description

Qualfon in the Philippines is seeking a seasoned IT Helpdesk Supervisor to lead an international helpdesk team. The role focuses on supervising staff, orienting and training personnel, and ensuring timely ticket processing and escalation when needed.

You will conduct simulations, disseminate instructions, and provide high level IT support while submitting regular performance reports to the IT Manager. The position includes attendance and schedule management, monthly evaluations, and interviewing