IT Solutions Liaison & Client Success Specialist

Questronix Corporation; Metro Manila; Presencial; PHP 800.000 - 1.400.000; Jornada completa

Descripción de la vacante

Questronix Corporation in Metro Manila is seeking a Solutions Manager to act as the primary liaison between clients and internal teams. You will translate client requirements into actionable tasks, provide updates on technical issues, and explain IT solutions to customers.

The role includes demonstrating systems, training clients, and building strong, trust-based relationships through proactive support. The position emphasizes effective communication, cross-functional coordination, and the

Formación

• Bachelor's degree in information technology, Computer Science, Business, or a related field (preferred).
• Understanding of IT systems, software, and technical concepts to address client needs effectively.
• Strong verbal and written skills for explaining technical solutions in non-technical terms.
• Ability to understand and prioritize client satisfaction.
• Efficiently managing timelines and tasks when dealing with client projects.
• Demonstrates strong analytical and planning capabilities.

Responsabilidades

• Scheduling meetings and coordinating with the marketing team.
• Serving as the primary liaison between the sol and clients.
• Understanding client requirements and translating them into actionable tasks for the Solutions Manager.
• Providing updates on technical issues, projects, or service requests.
• Explaining IT products, services, or solutions to clients.
• Demonstrating and training clients on IT systems or software usage.
• Building strong, trust-based relationships with clients through consistent support and service.
• Addressing concerns proactively to maintain satisfaction and loyalty.
• Preparing performance reports to share insights and recommendations.
• Partnering with account management teams for tailored solutions.

Conocimientos

Client liaison

IT concepts

Verbal & written communication

Project coordination

Analytical thinking

Educación

Bachelor's degree in IT/CS or related field

Descripción del empleo

Questronix Corporation in Metro Manila is seeking a Solutions Manager to act as the primary liaison between clients and internal teams. You will translate client requirements into actionable tasks, provide updates on technical issues, and explain IT solutions to customers.

The role includes demonstrating systems, training clients, and building strong, trust-based relationships through proactive support. The position emphasizes effective communication, cross-functional coordination, and the