IT Helpdesk Officer: Windows & 365 Support

Manatal; Metro Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing seeks an IT Support Officer (Helpdesk) to serve as the first point of contact for IT requests and support end users across multiple locations. The role emphasizes diagnosing hardware, software, and connectivity issues on Windows and 365, plus managing tickets, onboarding/offboarding, and remote assistance.

Applicants should have 2–3 years in an IT helpdesk, strong English communication, and a customer‑focused, autonomous work style in an onsite, dayshift environment in Ortigas,

Qualifications

• Minimum 2–3 years of experience in an IT helpdesk or service desk role supporting end users in a business environment.
• Strong working knowledge of Microsoft Windows and Microsoft 365 business applications.
• Hands‑on experience troubleshooting hardware, software, and connectivity issues.
• Experience with Active Directory / Entra ID (Azure AD), including user account management, permissions, and group policies.
• Good understanding of networking concepts, including DNS, DHCP, and VPN troubleshooting.
• Strong customer service focus and enthusiasm for supporting end users remotely.
• Excellent English communication skills, both written and verbal.
• Strong analytical and problem‑solving skills with attention to detail.
• Ability to work autonomously and effectively manage priorities in a fast‑paced support environment.

Responsibilities

• Serve as the first point of contact for IT support requests and provide timely assistance to end users.
• Diagnose and resolve hardware, software, and connectivity issues involving Microsoft Windows and Microsoft 365 applications.
• Manage and respond to IT support requests through ticketing systems while prioritising issues appropriately.
• Set up and configure computers, mobile devices, peripherals, and user accounts.
• Support Microsoft 365 applications, Intune-managed devices, and user onboarding and offboarding processes.
• Manage user accounts, permissions, and access through Active Directory / Entra ID.
• Troubleshoot basic network connectivity issues involving DNS, DHCP, and VPN.
• Provide remote support and guidance to users across multiple locations.
• Escalate complex or unresolved technical issues to the Senior System Administrator with clear and accurate information.
• Maintain accurate helpdesk, asset, licence, and user records and contribute to the IT knowledge base.
• Follow IT security policies and assist with MFA, VPN, security monitoring, and cybersecurity-related tasks.
• Collaborate with the IT team and contribute to continuous improvement initiatives.

Skills

Microsoft Windows

Microsoft 365

Active Directory / Entra ID

DNS / DHCP / VPN

Customer service

English communication

Problem solving

Tools

ServiceDesk Plus

SharePoint

OneDrive

PowerShell

Azure

Job description

MicroSourcing seeks an IT Support Officer (Helpdesk) to serve as the first point of contact for IT requests and support end users across multiple locations. The role emphasizes diagnosing hardware, software, and connectivity issues on Windows and 365, plus managing tickets, onboarding/offboarding, and remote assistance.

Applicants should have 2–3 years in an IT helpdesk, strong English communication, and a customer‑focused, autonomous work style in an onsite, dayshift environment in Ortigas,