IT Help Desk Staff

Private Advertiser; Angeles; On-site; PHP 240,000 - 360,000; Full time

Job summary

Private Advertiser is seeking an IT Help Desk Technician to be the first line of support for clients, resolving technical issues over phone and email. You will manage tickets, diagnose problems, and ensure smooth operation of Windows environments and Microsoft 365 services.

The role requires a Bachelor’s degree in IT-related field, at least 2 years of help desk experience, and the ability to work on-site in a fast-paced setting. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree in information systems, computer science or related technical discipline.
• At least 2 years of experience as IT Technician or IT Help Desk staff.
• Fluent in verbal and written English.
• Strong analytical and problem-solving skills.
• High EQ and customer-focused attitude.
• Highly organized with meticulous notes on tickets.

Responsibilities

• First point of contact for clients needing technical assistance by phone or email.
• Manage Help Desk tickets in a timely manner.
• Diagnose computer errors and provide technical support.
• Troubleshoot software, hardware, and network issues.
• Maintain daily performance of computer systems.
• Install, configure, and upgrade PC software and operating systems.
• Manage user accounts and Microsoft 365 administration.
• Escalate complex issues to senior staff or vendors.
• Perform other duties as assigned.

Skills

English fluency

2+ years IT Help Desk

EQ

Analytical thinking

Organized

Team player

Fast-paced environment

On-site work

Education

Bachelor's degree in information systems / computer science

Tools

ConnectWise

Ticketing systems

Job description

We are on the hunt for a sharp and empathetic IT Help Desk Technician to save the day. If you love tinkering and solving puzzles, have amazing skills in talking to people, enjoy helping and keeping clients happy, you're the tech wizard that we want on our team!

Requirements:

• Bachelor's degree in information systems, computer science or any related technical discipline

• Previous working experience as an IT Technician or IT Help Desk Staff for at least 2 years

• Experience working in a help desk environment is a plus

• Fluent in verbal and written English language

• Strong analytical and problem-solving skills

• High Emotional Intelligence (EQ)

• Highly organized to keep help desk tickets in order

• Detail-oriented to keep detailed notes and information on tickets

• Customer-focused, friendly, and patient

• Ability to learn quickly

• Ability to work in a fast-paced environment

• Ability to work with minimum supervision

• Ability to work well with others

• Willing to work on-site

• Willing to work flexible hours

• Must be available for occasional overtime as required by business needs

*Base salary is commensurate with skills and experience

PRIMARY FUNCTIONS

• First point of contact for clients who need technical assistance over the phone or via email

• Manage Help Desk tickets in a timely manner

• Diagnose computer errors and provide technical support

• Troubleshoot software, hardware, and network issues using diagnostic techniques

• Maintain daily performance of computer systems

• Install, configure, upgrade PC software and operating systems

• User account management and Microsoft 365 administration

• Escalate complex issues to senior IT Technicians or 3rd party vendors

• Perform other job-related duties as and when assigned

SKILLS

• Strong technical knowledge and working experience of the following:

  • Windows-based operating systems

  • Microsoft desktop products

  • Microsoft 365 administration

  • Active Directory

  • LAN/WAN network technology concepts

• Sound knowledge and experience in using ConnectWise or other similar ticketing systems is a plus