IT End-User Support Engineer

Home Credit Philippines; Taguig; Hybrid; PHP 390,600 - 613,800; Full time

Benefits offered by this job

Up to 20% variable performance-based?b

HMO on Day 1

Mental health coverage

Wellness Leave

Internal career mobility

Job summary

Home Credit Philippines is seeking an IT End-User‑Support Engineer to keep our end-user devices and services running smoothly. You will resolve incidents, deploy applications, and support Office 365, SharePoint and MS Teams across the organization.

The role involves coordinating with other teams, managing user accounts, and working with vendors. You’ll participate in OS upgrades and mass deployments, with a focus on SLA compliance and cost-effective IT operations.

Qualifications

• Minimum 2 years’ experience as IT End‑User‑Support Engineer or equivalent.
• Advanced to expert skills in supporting Office365, SharePoint and MS Teams.
• Advanced to expert skills in supporting Active Directory and Group Policy.
• Advanced to expert skills in supporting Windows OS.
• Advanced to expert skills in Network Troubleshooting.
• Advanced to expert experience in Account Management.
• Advanced to expert experience in Android OS Configuration.
• Advanced to expert experience in IOS / MAC OS Configuration.
• Expert in supporting Computer Hardware and peripherals.

Responsibilities

• Handle related tickets from Jira Service Desk and provide technical support via phone, remotely, or in person (remote office).
• User account management via Active Directory, IDM, MFA, and Mobile Iron.
• Address IT service requests related to equipment installation, configuration and software installation.
• Assist in problem management and troubleshooting to improve SLA and reduce recurring tickets.
• Participate in projects like mass deployments of applications and OS upgrades.
• Coordinate with third party vendors for support as necessary.
• Conduct daily health checks on meeting rooms to ensure equipment is operational.

Skills

Office 365

SharePoint

MS Teams

Active Directory

Group Policy

Windows OS

Network Troubleshooting

Account Management

Android OS

iOS / macOS

Computer Hardware

Tools

Jira Service Desk

Job description

About The Job

IT End‑User‑Support Engineer role maintain smooth operation and deployment on end users, including coordination with other teams. Support backend, enterprise and business operations and ensures all concerns involving team are handled accordingly and within SLA.

What You’ll Do

• Handle related tickets from Jira Service Desk ticketing system and provide technical support via phone, remotely, or in person (remote office) related to IT hardware, software, O365, SharePoint, MS Teams, and networking.
• User account management via Active Directory, IDM, MFA, and Mobile Iron but not limited to.
• Address all IT Service request related tickets such as IT equipment’s installation, configuration, and software installation.
• Assist in Problem Management / troubleshooting that could lead to cost savings/reduction, efficient process and reduce recurring tickets.
• Participates in projects such as mass deployments of applications and OS upgrades and other related tasks involving IT End‑User Support team.
• Coordinates with third party vendors for support and assistance as necessary.
• Conducts daily health check on meeting rooms to ensure equipment’s are operational.

What You Need To Have

• Minimum 2 years’ experience as IT End‑User‑Support Engineer or equivalent, Mobile, Tablet and Windows Support.
• Advance to expert skills in supporting Office365, SharePoint and MS Teams.
• Advance to expert skills in supporting Active Directory and Group Policy.
• Advance to expert skills in supporting Windows OS.
• Advance to expert skills in Network Troubleshooting.
• Advance to expert experience in Account Management.
• Advance to expert experience in Android OS Configuration.
• Advance to expert experience in IOS / MAC OS Configuration.
• Expert in supporting Computer Hardware and peripherals.

Job Perks You’ll Enjoy

• Up to 20% variable performance-based bonus.
• HMO on Day 1 / HMO with dependents.
• Access to mental health coverage and wellness partners.
• Wellness Leave and Birthday Leave benefits.
• Internal career mobility options.