IT End-User Support Engineer

Home Credit Philippines; Philippines; Hybrid; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Bonus up to 20%

HMO on Day 1 / HMO with dependents

Mental health coverage

Wellness Leave and Birthday Leave

Internal career mobility options

Job summary

Home Credit Philippines is hiring an IT End-User-Support Engineer to maintain smooth operation and deployment for end users, coordinating with teams. You will support Office365, SharePoint and MS Teams, manage Active Directory and Group Policy, and troubleshoot Windows OS and network issues.

The role requires 2+ years of hands-on experience, strong problem-solving skills, and the ability to handle IT service requests, mass deployments, and vendor coordination.

Qualifications

• Minimum 2 years’ experience as IT End-User-Support Engineer or equivalent.
• Advanced to expert skills in supporting Office365, SharePoint and MS Teams.
• Advanced to expert skills in supporting Active Directory and Group Policy.
• Advanced to expert skills in supporting Windows OS.
• Advanced to expert skills in Network Troubleshooting.
• Advanced to expert experience in Account Management.
• Advanced to expert experience in Android OS Configuration.
• Advanced to expert experience in IOS / MAC OS Configuration.
• Expert in supporting Computer Hardware and peripherals.

Responsibilities

• Handle related tickets from Jira Service Desk and provide technical support via phone, remotely, or in person (remote office) related to IT hardware, software, O365, SharePoint, MS Teams, and networking.
• User account management via Active directory, IDM, MFA, and Mobile Iron but not limited to.
• Address all IT Service request related tickets such as IT equipment’s installation, configuration, and software installation.
• Assist in Problem Management / troubleshooting that could lead to cost savings/reduction, efficient process and reduce recurring tickets.
• Participates in projects such as mass deployments of applications and OS upgrades and other related tasks involving IT End-User Support team.
• Coordinates with third party vendors for support and assistance as necessary
• Conducts daily health check on meeting rooms to ensure equipment’s are operational.

Skills

Office 365

SharePoint

MS Teams

Active Directory

Windows OS

Network Troubleshooting

Account Management

Android OS

iOS/macOS

Computer Hardware

Tools

Jira Service Desk

MobileIron

Job description

About The Job

I T End-User-Support Engineer role maintain smooth operation and deployment on end users, including coordination with other teams. Support backend, enterprise and business operations and ensures all concerns involving team are handled accordingly and within SLA.

What You'll Do

• Handle related tickets from Jira Service Desk ticketing system and provide technical support via phone, remotely, or in person (remote office) related to IT hardware, software, O365, SharePoint, MS Teams, and networking.
• User account management via Active directory, IDM, MFA, and Mobile Iron but not limited to.
• Address all IT Service request related tickets such as IT equipment’s installation, configuration, and software installation.
• Assist in Problem Management / troubleshooting that could lead to cost savings/reduction, efficient process and reduce recurring tickets.
• Participates in projects such as mass deployments of applications and OS upgrades and other related tasks involving IT End-User Support team.
• Coordinates with third party vendors for support and assistance as necessary
• Conducts daily health check on meeting rooms to ensure equipment’s are operational.

What You Need To Have

• Minimum 2 years’ experience as IT End-User-Support Engineer or equivalent, Mobile, Tablet and Windows Support
• Advance to expert skills in supporting Office365, SharePoint and MS Teams.
• Advance to expert skills in supporting Active Directory and Group Policy
• Advance to expert skills in supporting Windows OS
• Advance to expert skills in Network Troubleshooting.
• Advance to expert experience in Account Management.
• Advance to expert experience in Android OS Configuration
• Advance to expert experience in IOS / MAC OS Configuration
• Expert in supporting Computer Hardware and peripherals.

Job Perks You'll Enjoy

• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal career mobility options

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Here, there are #NoSmallRoles and #EveryoneisImportant.