IT & Digital Experience Project Manager (experience in eCommerce platforms,Adobe,magento,shopif[...]

Concentrix; Mexico; On-site; PHP 5,541,871 - 7,697,043; Full time

Job summary

Concentrix is seeking an IT & Digital Experience Project Manager to lead critical operational excellence and digital transformation initiatives across our technology landscape. This role oversees end-to-end project execution, ensuring production readiness and measurable business value, with a strong emphasis on ITIL-based service transition and release management.

You will collaborate with Engineering, Infrastructure, Security, and Service Management teams, manage risks and CAB reviews, and

Qualifications

• Bachelor's degree in IT/CS/Engineering/Business or related field.
• 5+ years of project management in IT Infrastructure/Operations with ITIL.
• Hands-on Agile/Scrum experience in transition environments.
• ITIL/PM certifications (ITIL, PMP/PRINCE2, CSM/PSM) a plus.
• Experience with eCommerce platforms (Shopify, Magento, Salesforce Commerce Cloud) is a plus.

Responsibilities

• Lead end-to-end IT operations and infrastructure projects aligned with business goals.
• Embed ITIL Service Transition, Change, and Release processes throughout.
• Collaborate with Engineering, Infrastructure, Security, and Service Management teams.
• Govern changes and releases; participate in CAB reviews.
• Ensure deliverables: documentation, knowledge articles, runbooks, and support models for go-live.
• Proactively manage risks, dependencies, and issues to minimize disruption.
• Drive continuous improvement in project delivery and service management.

Skills

ITIL Integration

Service Transition

CAB Governance

Documentation & Runbooks

Stakeholder Management

Agile / Scrum

Jira / Confluence

Planning & Estimation

Risk Management

Communication

Education

Bachelor's degree in IT/CS/Engineering/Business

Tools

Jira

Confluence

Smartsheet

Monday.com

Job description

IT & Digital Experience Project Manager

We are seeking an experienced Technical Project Manager to lead critical operational excellence and digital transformation initiatives across our technology landscape. This role requires a leader who goes beyond coordinating delivery—ensuring that solutions are successfully transitioned into production and deliver sustained business value. The ideal candidate brings a strong blend of technical expertise, Agile delivery experience, and deep ITIL knowledge, with proven capability in managing end-to-end project execution while embedding service management principles, particularly within Service Transition, Change Management, and Release Management.

Key Expectations

• Lead the end-to-end delivery of IT operations and infrastructure projects, ensuring alignment with business objectives and operational readiness.
• Integrate ITIL best practices throughout the project lifecycle, with a strong focus on Service Transition to ensure smooth and controlled deployment into production environments.
• Drive collaboration across cross-functional teams—including Engineering, Infrastructure, Security, and Service Management—to ensure seamless execution and handoff to operations.
• Oversee and govern change and release activities, ensuring compliance with established ITIL processes and active participation in Change Advisory Board (CAB) reviews.
• Ensure that all deliverables required for operational success—such as documentation, knowledge articles, runbooks, and support models—are complete and validated prior to go-live.
• Proactively manage risks, dependencies, and issues, ensuring minimal disruption to live services and business operations.
• Champion continuous improvement across both project delivery and service management processes.

Qualifications

Education:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related fields, or equivalent experience.

Certifications:

• ITIL v3 or ITIL v4, PMP, PRINCE2, Scrum Master (CSM/PSM), or equivalent certification is a plus.

Experience:

• More than 5 years of experience in project management, preferably in IT Infrastructure and Operations implementing ITIL frameworks.
• Hands‑on experience working with Agile/Scrum teams, especially in environments transitioning from traditional methodologies.

Preferred:

• Experience with working in high-growth environments.
• Exposure to digital marketing, analytics, and digital experience optimization.
• Experience with specific eCommerce platforms (e.g., Shopify, Magento/Adobe Commerce, Salesforce Commerce Cloud).

Required Skills & Competencies

• ITIL Integration & Service Transition:
  • Apply ITIL principles across the project lifecycle, with a strong focus on the Service Transition phase.
  • Ensure new or enhanced services are designed, built, tested, and transitioned into production in a controlled and structured manner.
  • Partner with Service Management functions (e.g., Change, Release, and Configuration Management) to ensure adherence to established ITIL processes and governance.
  • Actively participate in Change Advisory Board (CAB) sessions to present, justify, and secure approval for project-related changes and releases.
  • Ensure readiness for go-live by delivering complete documentation, knowledge articles, and support models to enable effective post-launch operations.
  • Drive continuous improvement across project delivery and service management processes.
• Technical, Delivery, and Leadership Competencies
  • Solid understanding of IT operations and infrastructure, including eCommerce platforms, hybrid environments—on‑premise equipment (CPE) and cloud infrastructure, web technologies, APIs, systems integration, and security/compliance.
  • Working knowledge of Agile, Scrum, and hybrid delivery methodologies.
  • Proficiency in project management and collaboration tools (e.g., Jira, Confluence, Smartsheet, Monday.com).
  • Strong skills in planning, estimation, and dependency management to ensure predictable delivery.
  • Effective stakeholder management and communication, with the ability to engage both technical and non-technical audiences.
  • Strong problem-solving mindset, proactively identifying and mitigating risks and issues.
  • Ability to manage multiple priorities and concurrent projects in a fast‑paced, evolving environment.
  • Data-driven approach with experience in KPI tracking, reporting, and performance management.
  • Collaborative, team‑oriented leadership style with a focus on continuous improvement and operational excellence.