IT Desktop Support Engineer

Axiom Technologies; Calamba; On-site; PHP 335,000 - 603,000; Full time

Job summary

Axiom Technologies in the Philippines is seeking a capable Desktop Support Specialist to coordinate and deliver on-site and on-call IT assistance for end-users within the organization, ensuring timely and accurate service delivery.

Responsibilities include supporting desktops, laptops, printers, and mobile devices; installing and updating OSs; troubleshooting hardware and software; configuring new workstations, managing assets, onboarding/offboarding, and assisting with security policies.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations, including accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with IT teams on escalated issues or project tasks.
• Follow security protocols and assist with antivirus, patching, and data protection.

Skills

Communication

Troubleshooting

Interpersonal skills

Education

Bachelor’s degree in Computer Science / Information Technology or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologiesis a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about our work. We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Job Features

Job Category

Technical