IT Data Analyst Sr (SLA Reporting and PowerBI)

Insight Enterprises, Inc.; Pasig; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Health Insurance (HMO) from Day 1 with 2 free dependents

Training and Development

Group Life Insurance

Job summary

Insight Enterprises, Inc. is seeking an IT Data Analyst Sr to collect, analyze, and interpret service desk data while improving IT performance and customer satisfaction. The candidate must have a Bachelor’s degree in a related field and at least 4 years of IT data analysis experience. Responsibilities include analyzing ticket data, developing Power BI dashboards, and coordinating program operations. The position allows for hybrid work and offers health insurance from Day 1 with additional benefits.

Qualifications

• 4+ years of experience in IT data analysis and reporting.
• 3+ years of program or project coordination in IT support operations.
• Strong proficiency in Microsoft Excel, Power BI, and ITSM tools.

Responsibilities

• Analyze ServiceNow ticket data and deliver actionable insights for process optimization.
• Develop and maintain dashboards and reports using Power BI.
• Automate reporting processes and ensure data integrity across platforms.
• Coordinate program operations, track deliverables, and support financial management.

Skills

IT data analysis

Reporting

Microsoft Excel

Power BI

Project coordination

ServiceNow

Education

Bachelor’s degree in Data Science, Information Systems, Business Analytics, or Business Administration

Job description

IT Data Analyst Sr (SLA Reporting and PowerBI)

Pasig, PH

Requisition Number: 104948

Location: Hybrid – 1 day per week in office at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.

About the Role

As an IT Data Analyst Sr, you will collect, analyze, and interpret service desk data to identify trends, improve performance, and enhance customer satisfaction. You will support program operations coordination, ensuring smooth planning, execution, and continuous improvement of IT services. Along the way, you will:

• Analyze ServiceNow ticket data and deliver actionable insights for process optimization.
• Develop and maintain dashboards and reports using Power BI.
• Automate reporting processes and ensure data integrity across platforms.
• Coordinate program operations, track deliverables, and support financial management.

What We’re Looking For

• Bachelor’s degree in Data Science, Information Systems, Business Analytics, or Business Administration.
• 4+ years of experience in IT data analysis and reporting.
• 3+ years of program or project coordination in IT support operations.
• Strong proficiency in Microsoft Excel, Power BI, and ITSM tools (e.g., ServiceNow).
• Knowledge and understanding of Service Desk/IT Operations.

What You Can Expect

• Freedom to work from another location—including an international destination—for up to 30 consecutive calendar days per year.
• Health Insurance available on Day 1 of employment (HMO) with 2 free dependents.
• Training and Development.
• Group Life Insurance.

Equal Opportunity Statement

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match—we still want to hear from you!