IT Client Implementation Lead (Technical SME)

Carenet Health; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Carenet Health in the Philippines is seeking an IT Client Technical Implementation Specialist (Supervisor / Lead - Level) to lead implementations, translating business requirements into scalable configurations and workflows while ensuring high-quality, technology-driven client solutions.

You will act as the technical SME, manage implementation plans, coordinate tasks and risk controls, and provide client-facing support throughout the lifecycle.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Development, or related field, or equivalent combination of education and relevant experience.
• Proven experience with system implementation, configuration, stakeholder coordination, project planning, risk management, and meeting delivery timelines.
• Strong communication and interpersonal skills with experience collaborating with clients and cross-functional technical and non-technical teams.
• Strong analytical, problem-solving, organizational, and time management skills; detail-oriented, adaptable, and able to manage multiple priorities independently in a fast-paced environment.
• Available to work standard U.S. business hours aligned with Central Standard Time (CST), and report onsite in our Makati Circuit Office.

Responsibilities

• Serves as the technical subject matter expert for implementations, resolving complex system configuration, scripting, and functionality issues.
• Troubleshoots technical issues related to system configurations, scripting logic, integrations, and data integrity.
• Partners with clients and cross-functional teams to gather requirements and translate them into scalable system configurations and workflows.
• Develops and manages implementation plans, coordinating tasks, timelines, dependencies, and project progress across stakeholders.
• Monitors project risks, blockers, and technical constraints, providing timely updates and escalating issues to ensure successful delivery.
• Supports implementation activities, including account setup, system integrations, User Acceptance Testing (UAT), and launch readiness.
• Maintains accurate documentation of configurations, scripts, implementation artifacts, and best practices to support knowledge sharing.
• Provides client-facing technical support, solution demonstrations, and guidance throughout the implementation lifecycle.
• Contributes to continuous improvement initiatives that enhance implementation efficiency, service delivery, and overall operational effectiveness.

Skills

System configuration

Scripting

Workflow development

Client coordination

Project planning

Risk management

UAT

Documentation

Technical support

Education

Bachelor's degree in Computer Science or related field

Job description

Carenet Health in the Philippines is seeking an IT Client Technical Implementation Specialist (Supervisor / Lead - Level) to lead implementations, translating business requirements into scalable configurations and workflows while ensuring high-quality, technology-driven client solutions.

You will act as the technical SME, manage implementation plans, coordinate tasks and risk controls, and provide client-facing support throughout the lifecycle.