IT Client Services & Business Systems Lead

Pinoybisnes; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Pinoybisnes in Pasig City, Metro Manila, leads IT client services and business systems delivery, focusing on quality, satisfaction, and productivity. The role manages information systems development/implementation projects, guides analysts and users, and collaborates with tech teams to ensure effective implementations and training.

The incumbent will analyze and design improvements across departments, perform gap analyses, and plan testing to assure compliance with user requirements and

Responsibilities

• Oversee delivery of day-to-day IT desktop services and business systems requirements with focus on service quality, customer satisfaction and productivity.
• Guide Business Systems Analysts and users.
• Analyze, design and implement process improvement changes across different departments.
• Collaborate with technology teams and business users to manage implementation, training options and support.
• Perform gap analysis and define requirements to address the gaps.
• Plan and implement effective testing processes to ensure that deliverables adhere to user requirements and standards.

Job description

Pasig City, Metro Manila – Description The IT Client Services & Business Systems Lead oversees and manages the delivery of day-to-day IT desktop services and business systems requirements with focus on service quality, customer satisfaction and productivity. Responsibilities Business Systems Manage information systems development/implementation projects and provide architectural and technical inputs to the project. Guide Business Systems Analysts and users. Analyze, design and implement process improvement changes across different departments. Collaborate with technology teams and business users to manage implementation, training options and support. Perform gap analysis and define requirements to address the gaps. Generate and manage quality assurance reports, management reports, status reports and system assessment reports. Plans and implements effective testing processes to ensure that deliverables adhere to user requirements and standards. Maintains confidentiality about the information…