IT BUSINESS ANALYST

Business Process Outsourcing International, Inc.; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

An IT Business Analyst role focused on connecting business stakeholders with technical teams to deliver effective technology solutions. You'll analyze HRIS-related processes, gather requirements, document specifications, and support projects through implementation and go-live.

Ideal candidates have strong experience in requirements analysis, process improvement, HRIS implementation, and stakeholder management, with solid knowledge of HR, payroll, and timekeeping processes.

Qualifications

• Bachelor's degree in information technology, computer science, industrial engineering, business administration, HR management, MIS, or related field.
• 3+ years of experience in business analysis, systems analysis, HRIS implementation, or related role.
• Hands-on experience in requirements gathering, process analysis, documentation, testing, and system implementation.
• Strong knowledge of requirements analysis, process mapping, gap analysis, and process improvement.
• Experience preparing business rules documentation, process design documents, work instructions, process flows, user stories, and functional requirements.
• Experience supporting UAT, issue resolution, system implementation, and go-live activities.
• Experience with HRIS, payroll, timekeeping, or workforce management systems preferred.
• Strong understanding of end-to-end HR processes and operations.
• Familiarity with Agile/Scrum methodologies and project management.
• Working knowledge of Azure DevOps, JIRA, SQL, and Power BI is an advantage.

Responsibilities

• Partner with business stakeholders and technical teams to understand requirements, needs, and system needs.
• Conduct stakeholder interviews and workshops to identify and validate business needs.
• Analyze current processes and document As-Is and To-Be workflows.
• Perform gap analysis to identify inefficiencies and improvement opportunities.
• Translate business requirements into functional requirements, user stories, and acceptance criteria.
• Develop and maintain project documentation including business rules, process design, and workflows.
• Facilitate discussions to ensure requirements are understood and aligned.
• Support solution design by assessing impacts, dependencies, risks, and improvements.
• Participate in requirements reviews and ensure solutions address business needs.
• Develop and support UAT activities, including test scenarios and defect tracking.
• Coordinate with stakeholders to resolve issues during testing and go-live.
• Support system configuration, testing, deployment, and go-live activities.
• Monitor progress and update documentation throughout the lifecycle.
• Identify opportunities to improve system functionality and user experience.

Skills

Requirements analysis

Process mapping

Stakeholder management

Agile/Scrum

Azure DevOps

JIRA

SQL

Power BI

Education

Bachelor's degree in IT / CS

Related discipline

Tools

Azure DevOps

JIRA

SQL

Power BI

Job description

JOB SUMMARY

We are seeking an IT Business Analyst who will act as a key link between business stakeholders and technical teams in delivering effective technology solutions. The role will be responsible for understanding business needs, analyzing existing processes, translating requirements into clear system specifications, and supporting projects through implementation and go-live.

The ideal candidate has strong experience in requirements analysis, process improvement, HRIS implementation, and stakeholder management, with a solid understanding of HR, payroll, and timekeeping processes.

KEY RESPONSIBILITIES

• Partner with business stakeholders and technical teams to understand business requirements, operational challenges, and system needs.

• Conduct stakeholder interviews, workshops, and requirements-gathering sessions to identify and validate business needs.

• Analyze existing business processes and document As-Is and To-Be workflows.

• Perform gap analysis to identify process inefficiencies, system limitations, and opportunities for improvement.

• Translate business requirements into clear and actionable functional requirements, user stories, business rules, and acceptance criteria.

• Develop and maintain project documentation, including Business Rules Documentation, Process Design Documents, Work Instructions, process flows, and functional requirements.

• Facilitate discussions between business users, developers, QA teams, project managers, and other stakeholders to ensure requirements are clearly understood and aligned.

• Support solution design by assessing business impacts, dependencies, risks, and potential process improvements.

• Participate in requirements reviews and ensure that proposed solutions address identified business needs.

• Develop and support UAT activities, including test scenarios, test cases, acceptance criteria, issue tracking, and defect validation.

• Coordinate with stakeholders and technical teams to investigate and resolve issues identified during testing and implementation.

• Support system configuration, testing, deployment, and go-live activities.

• Monitor implementation progress and assist in resolving requirements-related issues throughout the project lifecycle.

• Identify opportunities to improve system functionality, operational efficiency, and user experience.

• Maintain accurate and updated requirements and project documentation throughout the implementation lifecycle.

• Participate in Agile ceremonies or other project management activities as required.

QUALIFICATIONS

• Bachelor's degree in information technology, Computer Science, Industrial Engineering, Business Administration, Human Resource Management, Management Information Systems, or a related discipline.

• At least 3 years of experience in Business Analysis, Systems Analysis, HRIS implementation, or a related role.

• Hands-on experience in requirements gathering, process analysis, documentation, testing, and system implementation.

• Strong knowledge of requirements analysis, process mapping, gap analysis, and process improvement.

• Experience preparing Business Rules Documentation, Process Design Documents, Work Instructions, process flows, user stories, and functional requirements.

• Experience supporting UAT, issue resolution, system implementation, and go-live activities.

• Experience working with HRIS, payroll, timekeeping, or workforce management systems is highly preferred.

• Strong understanding of end-to-end HR processes, including employee information management, timekeeping, payroll, and related HR operations.

• Familiarity with Agile/Scrum methodologies and project management practices.

• Working knowledge of Azure DevOps, JIRA, SQL, and Power BI is an advantage.

• Strong analytical, problem-solving, communication, and stakeholder management skills.

• Ability to translate complex business requirements into clear and understandable technical requirements.

• Experience in enterprise application implementation is an advantage.