IT Application Support Specialist

Home Credit Philippines; Philippines; Hybrid; PHP 446,000 - 759,000; Full time

Benefits offered by this job

Hybrid work setup

Up to 20% variable performance-based-b

HMO on Day 1 and HMO dependents

Access to mental health and wellness

Wellness Leaves and Birthday Leave

Internal career mobility options

Local and international learning opp

Job summary

Home Credit Philippines is seeking an Application Support professional to handle day-to-day support for core and mobile applications, ensuring top availability and rapid incident response. The role includes on-call rotations and collaboration with cross-functional teams to drive improvements.

You will utilize SQL for issue investigations, create technical docs, and act as a primary POC for an assigned application. A 2–3 year track record in similar roles is expected.

Qualifications

• At least 2-3 years of experience in Application Support or similar role.
• Familiarity with ticketing tools (e.g JIRA) and monitoring and logging tools (e.g Splunk, Azure)
• Has experience of creating technical documentation
• Excellent customer service skills in both verbal and written
• Intermediate SQL knowledge

Responsibilities

• Provide day-to-day application support to HC's core applications, mobile applications, and other integrated systems.
• Monitor application performance and ensure availability and reliability.
• Follow established escalation procedures during application outages or high/ critical incidents.
• Collaborate with cross-functional teams to ensure timely resolution of issues and implement improvements
• Participate in weekend on-call rotations to provide support outside regular business hours.
• Respond promptly to high/ critical support requests during on-call periods.
• Use SQL to investigate and troubleshoot application issues, root cause analysis and support data validation
• Create and optimize SQL queries from scratch to fulfill business and IT requirements.
• Assist in data extraction and reporting tasks as needed.
• Develop and maintain comprehensive knowledge-based pages
• Serve as primary point of contact (POC) for at least one supported application.
• Develop deep expertise in the assigned application to provide advanced support and guidance .

Skills

Application support

SQL

Customer service

Documentation

Tools

JIRA

Splunk

Azure

Job description

About The Job

This position deals with solving application and system issues for different business units. It requires multiple strengths, including both knowledge of IT and business practices.

What You Will Do

• Provide day-to-day application support to HC's core applications, mobile applications, and other integrated systems.
• Monitor application performance and ensure availability and reliability.
• Follow established escalation procedures during application outages or high/ critical incidents.
• Collaborate with cross-functional teams to ensure timely resolution of issues and implement improvements
• Participate in weekend on-call rotations to provide support outside regular business hours.
• Respond promptly to high/ critical support requests during on-call periods.
• Use SQL to investigate and troubleshoot application issues, root cause analysis and support data validation
• Create and optimize SQL queries from scratch to fulfill business and IT requirements.
• Assist in data extraction and reporting tasks as needed.
• Develop and maintain comprehensive knowledge-based pages
• Serve as primary point of contact (POC) for at least one supported application.
• Develop deep expertise in the assigned application to provide advanced support and guidance .

What You Need To Have

• At least 2-3 years of experience in Application Support or similar role
• Familiarity with ticketing tools (e.g JIRA) and monitoring and logging tools (e.g Splunk, Azure)
• Has experience of creating technical documentation
• Excellent customer service skills in both verbal and written
• Intermediate SQL knowledge

What Can Set You Apart

• ITIL certification
• Experience with Azure App Insights
• Experience with Splunk

Job Perks You’ll Enjoy

• Hybrid work setup
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation.

Here, there are #NoSmallRoles and #EveryoneisImportant.