IRD Captain / Supervisor

Lime Resort Manila; Pasay; On-site; PHP 469,000 - 737,000; Full time

Job summary

LIME Hotels and Resorts in Pasay is seeking an IRD Captain / Supervisor to lead the In-Room Dining team. You will supervise daily IRD operations, ensure timely order handling and delivery, and maintain high guest-service standards across hotel departments.

Responsibilities include coaching staff, coordinating with kitchen and front office, and ensuring food safety and sanitation. The role requires leadership, communication, and the ability to work under pressure in a dynamic hotel environment.

Qualifications

• Experience in In-Room Dining or hotel F&B operations.
• Supervisory or team-lead experience preferred.
• Good knowledge of food and beverage service standards.
• Excellent communication and guest-service skills.
• Strong leadership, organization, and problem-solving abilities.
• Able to work under pressure in a fast-paced hotel environment.
• Flexible to work on weekends, holidays, and shifting schedules.

Responsibilities

• Supervise and coordinate the daily operations of the In-Room Dining team.
• Monitor and ensure timely preparation and delivery of room-service orders.
• Assign duties and supervise IRD attendants and service staff.
• Ensure proper presentation, quality, and temperature of food and beverages before delivery.
• Maintain high standards of guest service and respond to guest requests.
• Coordinate with Kitchen, Front Office, Housekeeping and other departments.
• Check equipment, trays, trolleys, and service areas for cleanliness and function.
• Monitor tray and trolley clearance from guest rooms and corridors.
• Handle guest complaints and service recovery per hotel policies.
• Monitor inventory and storage of IRD operating supplies.
• Conduct staff briefings and provide coaching to team members.
• Ensure compliance with hotel policies, food safety, sanitation, and procedures.
• Prepare and maintain operational reports; assist F&B management with training and performance monitoring.

Skills

IRD

Room Service

F&B Operations

Leadership

Job description

We are looking for a dedicated and service-oriented IRD Captain / Supervisor to join our Food & Beverage team. The successful candidate will be responsible for supervising the daily operations of In-Room Dining (IRD), ensuring efficient order handling, timely delivery, excellent guest service, and compliance with hotel standards.

Key Responsibilities

Supervise and coordinate the daily operations of the In-Room Dining team.

Monitor incoming room-service orders and ensure accurate and timely preparation and delivery.

Assign duties and supervise IRD attendants, order takers, and service staff.

Ensure proper presentation, quality, and temperature of food and beverages before delivery.

Maintain high standards of guest service and respond professionally to guest requests and concerns.

Coordinate closely with the Kitchen, Front Office, Housekeeping, and other hotel departments.

Check IRD equipment, trays, trolleys, and service areas to ensure cleanliness and proper functionality.

Monitor the timely clearing of trays and trolleys from guest rooms and corridors.

Handle guest complaints and service recovery in accordance with hotel policies.

Monitor inventory and ensure proper handling and storage of IRD operating supplies.

Conduct staff briefings and provide coaching and guidance to team members.

Ensure compliance with hotel policies, food safety standards, sanitation requirements, and workplace procedures.

Prepare and maintain operational reports as required by management.

Assist the F&B management team with training, performance monitoring, and other operational duties.

Qualifications

Previous experience in In-Room Dining, Room Service, Restaurant, or Hotel Food & Beverage operations.

Previous supervisory or team-lead experience is preferred.

Good knowledge of food and beverage service standards.

Excellent communication and guest-service skills.

Strong leadership, organization, and problem-solving abilities.

Able to work under pressure in a fast-paced hotel environment.

Flexible to work on weekends, holidays, and shifting schedules.

Professional appearance and positive attitude.

Knowledge of hotel POS/order-taking systems is an advantage.

LIME Hotels and Resorts transforms the ordinary into the extraordinary. What makes us incomparable is that we keep things simple and fun yet unforgettable. We offer excellent value for money for comfortable amenities and the warmest service. Our hotels are closely located to where all the action is, such as local attractions, tours and activities to keep your trip simply awesome.

LIME is a chain of hotels and resorts located in top tourism destinations such as Boracay, Palawan and more future locations. We are committed to provide an exceptional level of service and excellent rooms and facilities. Expect us to bring a LIME hotel or resort to different postcard perfect vacation island around the country.

We put premium in two key things: people and service. Whether they are guests or members of our team, our skills in managing people have a made a big impact in the success of our hotels. We understand our guests because we are young, fun and driven like them.

LIME Hotels and Resorts transforms the ordinary into the extraordinary. What makes us incomparable is that we keep things simple and fun yet unforgettable. We offer excellent value for money for comfortable amenities and the warmest service. Our hotels are closely located to where all the action is, such as local attractions, tours and activities to keep your trip simply awesome.

LIME is a chain of hotels and resorts located in top tourism destinations such as Boracay, Palawan and more future locations. We are committed to provide an exceptional level of service and excellent rooms and facilities. Expect us to bring a LIME hotel or resort to different postcard perfect vacation island around the country.

We put premium in two key things: people and service. Whether they are guests or members of our team, our skills in managing people have a made a big impact in the success of our hotels. We understand our guests because we are young, fun and driven like them.