Captain (In-Room Dining)

Okada Manila; Metro Manila; On-site; PHP 180,000 - 280,000; Full time

Job summary

Okada Manila is seeking a guest-focused server to join our Food & Beverage team. You will welcome guests, present menus, upsell signature dishes, and ensure an exceptional dining experience from arrival to departure.

The role involves bar operations, cashiering, reservations, and maintaining high standards of cleanliness and service. Fluency in English and team-oriented attitude are essential.

Qualifications

• Preferably College Graduate with Bachelor’s Degree in Hospitality Management or related course.
• At least 1 year experience in the same position in an Integrated Resort/5-star or International Property.
• Leadership: People management
• Technical: Proficient in MS Office applications
• Technical: Gadget and related Electronics Know-How
• Technical: Sound Knowledge of Cuisine, Beverages and Wine
• Oral and written fluency in English
• Good understanding of local languages
• Foreign language correspondence is an advantage
• Interpersonal and Organizing Skills
• Team Player & Goal Oriented
• Good Attitude & Flexible
• Customer Service Oriented

Responsibilities

• Adheres to policies by applying Forbes Standard, ensuring guest satisfaction.
• Maintains grooming, hygiene, and presentability as per standards.
• Keeps front-of-house and back-of-house tidy and stocked for prompt service.
• Handles reservations, inquiries, calls, walk-ins, vouchers, and admin tasks.
• Performs server duties: welcomes guests, presents menu, upsells items.
• Provides cashiering: handles payments and billing accurately.
• Maintains inventories of food, bar, and non-food items.
• Operates bar: set up, stock, inventories, and breakage control.
• Prepares non-alcoholic and alcoholic beverages to standard quality.
• Expedites orders, ensures correct delivery and minimal guest complaints.
• Ensures accurate billing and payments.

Skills

People management

Interpersonal skills

Customer service oriented

Team player

English fluency

Local language proficiency

Foreign language advantage

Education

Bachelor’s degree in Hospitality Management or related course

Tools

MS Office

Gadgets & electronics know-how

Cuisine, Beverages & Wine knowledge

Job description

I. MAJOR RESPONSIBILITIES AND DUTIES:

• Adheres to the company’s policies and procedures by consistently applying the Forbes Standard, Okada Manila’s policies & procedures and standard operating procedures by checking and monitoring the quality of food, beverage and service, recognizing guest request and preference to guarantee and deliver an extraordinary service and guest satisfaction.

• Complies with proper grooming and hygiene standards in accordance with Okada Manila’s Food and Safety Management System to maintain the cleanliness, proper grooming and to be presentable at all times.

• Maintains the outlet’s cleanliness and orderliness in the front-of-house and back-of house by checking the mis en place, ensuring the stations organized and properly stocked to offer prompt and efficient service and ensures smooth flow of operations.

• Performs duties and assists in the activities in the reception area by handling and receiving guest reservations and inquiries, answering calls, entertaining walk-ins, checks vouchers and gift certificates and performs other administrative functions to ensure smooth operation and guest satisfaction and excellent dining experience.

• Performs Server duties and responsibilities by welcoming and ushering the guest to the table while ensuring comfortability, presents the menu by highlighting the special, signature dishes and out of stock items to upsell and promote products and services.

• Provides table service assistance, presents the bill and bids farewell by providing the same level of consistency of quality service and dining experience from start to finish by applying the Forbes standard handles minor guests complaints to build a create a good impression, professional relationship and establish trust with the guest.

• Ensures and maintains inventories of food, bar and non-food items by conducting regular inventories to monitor and safeguard the materials and supplies to ensure sufficient and adequate par stock in order to minimize and/or control any recurring and unwanted cost and losses.

• Performs bar operations by completing the bar set up, forecasting and ordering of stocks, conducting daily inventories and monitoring breakages, checking bar equipment to ensure smooth operations and guest satisfaction.

• Prepares and mixes non-alcoholic and alcoholic beverages, classic cocktails, unique and innovative drinks while maintaining the standard quality for promotions and profitability.

• Expedites food and beverage orders by checking the quality, accuracy of the items and by setting the proper flow and right pacing of the delivery of foods to ensure that all orders are correct and delivered complete on a timely manner to eliminate guest complaints.

• Performs cashiering tasks by preparing the bill, counting and processing of payments like Credit/Debit Card, Gift Certificates, Cash Vouchers, etc. before presenting it to the guest to provide accurate bill, avoid any miscalculations and wrong settlements and ensure that all sales are generated and collected.

I. JOB SPECIFICATIONS

Educational Requirement:

• Preferably College Graduate with Bachelor’s Degree in Hospitality Management or related course

Experience Requirements:

• At least 1 year experience in the same position in an Integrated Resort/5-star or International Property

Leadership Skills:

• People management

Technical Skills:

• Proficient in MS Office applications

• Gadget and related Electronics Know-How

• Sound Knowledge of Cuisine, Beverages and Wine

Other Qualifications :

• Oral and written fluency in English

• Good understanding of local languages

• Foreign language correspondence is an advantage

• Interpersonal and Organizing Skills

• Team Player & Goal Oriented

• Good Attitude & Flexible

• Customer Service Oriented