IR Service Engineer

YDU JC Air Cond & Ref Inc.- Dubai; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Johnson Controls is seeking an Industrial Refrigeration Service Engineer to support a wide range of industrial and process refrigeration equipment. You will deliver field service, maintenance, troubleshooting, commissioning, overhauls, audits, and warranty repairs while helping customers improve reliability and uptime.

Travel across Southeast Asia, onshore or offshore sites, and supervision of subcontractors are part of the role.

Qualifications

• Hands‑on experience with industrial and process refrigeration equipment and systems.
• Ability to travel across Southeast Asia to support sites and projects.
• Experience with commissioning, start‑up, and performance testing is a plus.

Responsibilities

• Perform service, maintenance, commissioning, start‑up, optimization, overhaul, troubleshooting, installation, and warranty repair work on industrial refrigeration systems.
• Carry out detailed plant audits and prepare clear reports with observations and follow‑ups.
• Diagnose on site, test systems, and close service tickets and field issues.
• Prepare accurate service and commissioning reports and technical documentation.
• Support customer operations with practical guidance and on‑site training when required.
• Travel across Southeast Asia and to onshore or offshore sites as needed.
• Supervise subcontractors and coordinate activities to meet site expectations.
• Identify opportunities for services, parts, and products during field visits.

Skills

Industrial refrigeration

Troubleshooting

Field service

Commissioning

Safety compliance

Report writing

Job description

What you will do

We are seeking an Industrial Refrigeration Service Engineer to support a wide range of industrial and process refrigeration equipment from Johnson Controls and other manufacturers. You will deliver field service, maintenance, troubleshooting, commissioning, overhauls, plant audits, and warranty repairs while helping customers improve reliability, uptime, and operational performance.

Key Responsibilities

• Perform service, maintenance, commissioning, start-up, optimization, overhaul, troubleshooting, installation, and warranty repair work on industrial refrigeration systems.
• Carry out detailed plant audits for industrial and process refrigeration equipment and prepare clear reports with observations, recommendations, and follow-up actions.
• Diagnose and resolve technical issues on site, test systems, and support the effective closure of service tickets and field issues.
• Prepare accurate service reports, commissioning reports, technical documentation, and weekly updates for longer assignments.
• Support customer operations and maintenance teams with practical guidance, technical discussion, and on‑site training where required.
• Travel across Southeast Asia and to onshore or offshore customer sites as needed to support service and project delivery.
• Supervise subcontractors working on behalf of Johnson Controls and coordinate activities to meet site and customer expectations.
• Identify opportunities for additional services, parts, and products during field visits and share findings with the service office.
• Build trusted relationships with new and existing customers to help strengthen the maintenance base and support business growth.
• Complete other duties as assigned by your superior or management.

How you will do it

Own outcomes with accountability, safety, and integrity by completing work responsibly, following safe systems of work, and standing behind the quality of your service. Stay close to the customer and the site by understanding plant conditions, responding quickly to priorities, and removing obstacles that affect service delivery. Improve every day through practical problem-solving and candid communication, using root‑cause thinking to reduce repeat faults and improve system reliability. Win as one team by collaborating openly with colleagues, subcontractors, and customer contacts, while respecting different perspectives and shared expertise. Document clearly and follow through so reports, audit findings, and recommendations are timely, accurate, and useful to the customer. Plan and execute work with disciplined safety controls, especially during commissioning, troubleshooting, and work in high‑risk industrial or offshore environments.

What we look for

• Strong knowledge of industrial and process refrigeration products and systems.
• Hands‑on experience with screw, centrifugal, and reciprocating compressors.
• Working knowledge of PLC and microprocessor controls.
• Understanding of ASHRAE standards.
• Solid knowledge of refrigerants and safe handling practices.
• Good understanding of health and safety requirements in industrial field service environments.
• Proficiency with MS Office, including Excel, Word, and PowerPoint, as well as email.
• Experience preparing clear technical reports and communicating findings to customers and internal stakeholders.
• Nice to Have Experience with commissioning, start‑up, optimization, and performance testing of industrial refrigeration systems.
• Exposure to ammonia, CO2, hydrocarbon gases, or other industrial refrigerants.
• Experience training customer operations or maintenance teams.
• Experience working in offshore or multi‑site service environments.

Johnson Controls

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.