Service Operation Excellence Supervisor

YDU JC Air Cond & Ref Inc.- Dubai; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Johnson Controls in the Philippines seeks an ambitious Service Operations Excellence Supervisor to lead and support initiatives that boost productivity, customer satisfaction, and operational performance. You will promote standardization, data-driven decisions, and continuous improvement across service delivery teams.

You will oversee Lean Six Sigma projects, track KPIs with dashboards, and work with field operations, sales, finance, and customer service to drive automation and process

Qualifications

• Bachelor's degree in Business Administration, Engineering, Operations Management, Industrial Engineering, or related field.
• 5+ years in service operations, business operations, process improvement, or operational excellence.
• Prior supervisory or team leadership experience.
• Experience in service-focused or field-service organizations is preferred.

Responsibilities

• Lead and sustain operational excellence programs and best practices across service teams.
• Track and analyze service KPIs; develop dashboards and reports for leadership reviews.
• Drive continuous improvement projects; facilitate root-cause analysis and automation initiatives.
• Supervise Operations Excellence Analysts or Coordinators; coach and develop team members.
• Collaborate with field operations, sales, finance, and customer service; present insights to management.

Skills

Lean Six Sigma

Data analysis

Advanced Excel

Power BI

Tableau

Project management

Process mapping

Stakeholder management

Communication skills

Root-cause analysis

Education

Bachelor's degree in Business Administration/Engineering/Operations Management/Industrial Engineering

Job description

What you will do:

The Service Operations Excellence Supervisor will lead and support service operations excellence initiatives to improve productivity, customer satisfaction, operational efficiency, and business performance. Drive standardization, data-driven decision making, continuous improvement programs, and adherence to operational best practices across service delivery teams.

How you will do it:

Operational Excellence

Implement and sustain operational excellence programs and best practices. Identify process improvement opportunities using Lean, Six Sigma, or continuous improvement methodologies. Standardize workflows and operating procedures across service teams. Monitor operational performance and recommend corrective actions.

Performance Management

Track and analyze service KPIs. Develop dashboards and reports for leadership reviews. Conduct trend analysis and performance reviews.

Business Process Improvement

Lead continuous improvement projects. Facilitate root-cause analysis for operational issues. Drive automation and digital transformation initiatives. Ensure compliance with company policies and operational standards.

Team Leadership

Supervise Operations Excellence Analysts or Coordinators. Coach and develop team members. Lead cross-functional improvement workshops. Partner with service managers and field leaders to implement changes.

Customer & Stakeholder Management

Collaborate with field operations, sales, finance, and customer service teams. Support initiatives that improve customer experience and service quality. Present operational insights and recommendations to management.

What we look for:

Bachelor's degree in Business Administration, Engineering, Operations Management, Industrial Engineering, or related field.

5+ years in service operations, business operations, process improvement, or operational excellence.

Prior supervisory or team leadership experience.

Experience in service-focused or field-service organizations is preferred.

Nice to have skills

• Lean Six Sigma (Green Belt preferred)


• Data analysis and reporting


• Advanced Excel, Power BI, Tableau, or similar tools


• Project management


• Process mapping and documentation


• Strong stakeholder management and communication skills


• Problem-solving and root-cause analysis.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.