Invoice to Cash Manager (PG30) – Credit Management & Reporting

Johnson & Johnson Co.; Pateros; On-site; PHP 1,300,000 - 2,000,000; Full time

Job summary

Johnson & Johnson in Taguig, Philippines, seeks an Invoice to Cash Manager to lead Credit Management and Reporting & Analytics within the Global Services Finance team. This role drives end-to-end credit management, data-driven insights, and performance reporting.

You will partner with Commercial, Finance, Supply Chain and Technology teams to optimize cash flow, governance, and risk management while upholding regulatory compliance.

Responsibilities

• Be compliant with applicable laws and guidelines in the J&J Credo.
• Maintain Operational Excellence within the I2C function.
• Lead end-to-end Credit Management and I2C Reporting & Analytics operations, ensuring delivery against service levels and governance requirements.
• Establish and continuously enhance credit policies, risk management frameworks, and KPIs.
• Manage customer credit risk, portfolio exposure, credit limit governance, and order release processes.
• Deliver accurate, timely, and actionable performance and risk insights across Cash Application, Collections, Disputes, and Credit Management.
• Lead period-end reporting, forecasting, and trend analysis to identify risks and opportunities.
• Ensure data integrity and compliance with internal controls and governance standards.
• Partner with Commercial, Finance, Customer Service, Supply Chain, and Technology teams to drive business decisions.
• Monitor performance, resource utilization, and capacity to optimize efficiency.
• Drive continuous improvement through standardization, automation, and analytics.
• Talent Management and leadership.

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Finance

Job Sub Function

AP/AR

Job Category

People Leader

All Job Posting Locations

Taguig, National Capital Region (Manila), Philippines

Job Description

Job Title: Invoice to Cash Manager (PG30) – Credit Management & Reporting

\u201CReimagine the possibilities\u201D at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

The I2C Manager (Credit Management & Reporting) is accountable for leading and overseeing end-to-end service delivery within the Credit Management and Reporting & Analytics. The role is responsible for managing customer credit risk, credit governance, order release processes, and portfolio exposure while also owning reporting strategy, analytics, performance insights, and management information across all I2C subprocesses, including Cash Application, Collections, Disputes, and Credit Management.

This position supports business decision-making through data-driven insights, risk assessment, operational performance management, and process optimization while ensuring compliance with company policies, controls, and regulatory requirements. The role reports to the Senior I2C Manager.

Key Responsibilities

• Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
• Maintain Operational Excellence
• Lead end-to-end Credit Management and I2C Reporting & Analytics operations, ensuring delivery against service levels, performance targets, and governance requirements.
• Establish and continuously enhance credit policies, risk management frameworks, reporting standards, KPIs, dashboards, and performance measurement methodologies.
• Manage customer credit risk, portfolio exposure, credit limit governance, and order release processes to balance business growth, working capital optimization, and risk mitigation.
• Serve as the escalation point for complex credit decisions, high-risk customer exposures, reporting exceptions, and operational issues impacting business performance.
• Deliver accurate, timely, and actionable performance, financial, and risk insights across Cash Application, Collections, Disputes, and Credit Management.
• Lead period-end reporting, executive performance reviews, forecasting, trend analysis, and identification of risks and improvement opportunities.
• Ensure data integrity, reporting consistency, and compliance with internal controls, policies, audit requirements, and governance standards.
• Partner with Commercial, Finance, Customer Service, Supply Chain, and Technology teams to drive business decisions, improve customer experience, and support enterprise objectives.
• Monitor operational performance, resource utilization, and capacity requirements, implementing actions to optimize efficiency and effectiveness.
• Drive continuous improvement through standardization, simplification, automation, digitization, and adoption of analytics and reporting technologies.
• Talent Management

• Lead, coach, and develop the team, building a strong leadership and succession pipeline.
• Set clear performance expectations, conduct regular performance reviews, and drive accountability for results.
• Foster high team engagement through regular communication, coaching, and feedback.
• Identify capability gaps and ensure targeted development in collections strategy, negotiation, risk management, and stakeholder engagement.
• Promote a culture of ownership, continuous improvement, collaboration, and compliance across the collections organization.

• Be a Trusted Business Partner

• Build strong relationships with business partners across Commercial, Finance, Supply Chain, Customer Service, Treasury, and Controllership organizations.
• Lead performance discussions, governance forums, business reviews, and risk management discussions.
• Act as a trusted advisor by providing actionable insights on operational performance, customer risk exposure, and business opportunities.
• Influence decision-making through analytics, business insights,