Invoice to Cash Analyst, Collections

Janssen-Cilag Limited; Taguig; Presencial; PHP 600 000 - 900 000; Tempo integral

Resumo da oferta

Johnson & Johnson in Taguig, Philippines, is seeking an AR/Collections specialist to manage end-to-end collections and dispute resolution for a high-volume, low-value customer portfolio within the AP/AR scope. You will monitor balances, run dunning activities, and coordinate with multiple teams to resolve payment issues.

The role requires accuracy and strong communication as you handle inquiries, reconcile payments, and ensure timely cash recovery while adhering to internal controls and policies.

Qualificações

• Demonstrated accuracy in financial processing.
• Strong analytical and problem-solving abilities.
• Experience with accounts receivable processes and customer inquiries.

Responsabilidades

• Execute end-to-end Collections and Dispute processing for a high-volume, low-value customer portfolio.
• Perform collections reminders, follow-ups, and dunning activities.
• Monitor overdue balances and payment trends through dashboards and reports.
• Reconcile incoming payments and identify basic disputes for escalation.
• Coordinate with stakeholders to remove payment barriers and ensure timely cash recovery.

Conhecimentos

Attention to detail

Communication

Time management

Descrição da oferta de emprego

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Finance

Job Sub Function

AP/AR

Job Category

Professional

All Job Posting Locations

Taguig, National Capital Region (Manila), Philippines

Job Description

• Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo
• Maintain Operational Excellence
• Execute end‑to‑end Collections and Dispute processing for a high‑volume, low‑value customer portfolios.
• Perform collections reminders, follow‑ups, and dunning activities in line with defined playbooks and working instructions.
• Monitor overdue balances, payment trends, and customer responses through dashboards and reports.
• Reconcile incoming payments in a timely manner and identify basic disputes for appropriate handling or escalation.
• Deliver and track performance against assigned metrics.
• Perform financial closing activities.
• Utilize AR systems and automation tools to execute collections activities efficiently and consistently.
• Identify recurring process or system issues and support and/or initiate continuous improvements.
• Handle routine customer inquiries related to invoices, payments, and disputes.
• Escalate exceptions, system constraints, or non‑standard scenarios in accordance with defined escalation guidelines.
• Ensure timely and accurate handoff of cases requiring higher‑touch or specialized intervention.
• Coordinate with Commercial, Customer Service, Supply Chain, and other stakeholders to remove payment barriers.
• Align dispute and collections activities with past‑due timelines and cash recovery priorities.
• Execute all collections activities in compliance with internal controls, policies, and audit requirements, including WWP, ICH, DTP, and other applicable standards.
• Maintain accurate and complete documentation of collections actions and customer interactions in systems of record.