Invoice to Cash – Collections Analyst

Johnson Johnson; Taguig; On-site; PHP 360,000 - 540,000; Full time

Job summary

Johnson & Johnson in Taguig, Philippines, is seeking a Finance professional to manage day‑to‑day collections for assigned accounts, monitor aging, and resolve invoice disputes in coordination with Billing and Sales.

The role supports month‑end close and audits, requiring 2+ years in collections and strong Excel skills. Experience with SAP and CRM tools is preferred; on‑site in metro Manila area.

Qualifications

• Bachelor’s degree or 2–4 years relevant experience.
• 2+ years’ experience in collections or AR.
• Strong Excel skills (pivot tables, lookups).
• Experience with ERP and CRM/collections tools.

Responsibilities

• Manage day-to-day collections for assigned accounts via phone, email, and portals.
• Monitor AR aging and prioritize collections to reduce past-due balances.
• Investigate and resolve invoice disputes with Billing and Sales.
• Prepare, negotiate, and document payment arrangements.
• Apply incoming payments and assist with cash application and short-pays reconciliation.
• Escalate delinquent accounts per policy (credit holds, collections).
• Maintain AR records and collection logs in ERP systems.
• Produce routine/ad-hoc reports (aging, DSO, cash forecasts).
• Support month-end close and audit requests for AR transactions.
• Identify process improvements and participate in automation initiatives.
• Ensure compliance with company policies and collection regulations.

Skills

Advanced Excel

Communication

Negotiation

Attention to detail

Education

Bachelor’s degree in Finance/Accounting/Business or equivalent

Tools

SAP

CRM/collections tools

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Finance

Job Sub Function

Accounting

Job Category

Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description

Major Duties & Responsibilities

• Manage day-to-day collections for assigned accounts via phone, email, and customer portals.
• Monitor accounts receivable aging and prioritize collection efforts to reduce past-due balances.
• Investigate and resolve invoice disputes and billing discrepancies in coordination with Billing and Sales.
• Prepare, negotiate, and document payment arrangements and follow-up to ensure adherence.
• Apply incoming payments and assist with cash application and short-pays reconciliation.
• Escalate delinquent accounts according to policy (credit holds, senior collections, legal).
• Maintain accurate AR records, notes, and collection logs in ERP/collections systems.
• Produce routine and ad-hoc reports: aging, DSO, collections performance, and cash forecasts.
• Support month-end close and audit requests related to AR transactions.
• Identify process improvements and participate in I2C automation or transformation initiatives.
• Ensure compliance with company policies and applicable collection regulations.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or equivalent experience (or 2–4 years relevant experience).
• 2+ years’ experience in collections, accounts receivable, or I2C functions.
• Strong Excel skills (pivot tables, lookup functions, basic formulas).
• Experience with ERP systems (e.g., SAP,) and CRM/collections tools.
• Clear written and verbal communication; effective negotiator with customers.
• Strong organizational, analytical, and problem-solving skills.
• Attention to detail and ability to manage multiple priorities and deadlines.