Invoice Resolution Team Lead - Impact & KPI Coach

Merck Group

Philippines

On-site

PHP 350,000 - 550,000

Full time

14 days+

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Job summary

Merck Group in the Philippines is seeking a supervisor to lead the Invoice Issue Resolution team, ensuring efficiency and high-quality service in line with SLA.

You will plan daily operations, manage escalated inquiries, review KPIs, drive process improvements, coach associates, and collaborate with internal teams to meet organizational goals.

This role offers opportunities to mentor staff and contribute to performance reviews.

Responsibilities

Supervise direct reports assigned in Invoice Issue Resolution team to ensure efficiency and meet a high quality service according to SLA

Job description

Merck Group in the Philippines is seeking a supervisor to lead the Invoice Issue Resolution team, ensuring efficiency and high-quality service in line with SLA.

You will plan daily operations, manage escalated inquiries, review KPIs, drive process improvements, coach associates, and collaborate with internal teams to meet organizational goals.

This role offers opportunities to mentor staff and contribute to performance reviews.

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