Investigation & Risk Remediation Leader (Hybrid)

Manulife; Makati; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Job summary

Manulife Financial is seeking a senior investigator to lead end-to-end investigations of internal complaints and compliance breaches, ensuring objective, timely, and transparent resolutions. You will develop CAPAs, drive root-cause analysis, and track remediation with cross-functional partners to strengthen governance across the organization.

The role emphasizes collaboration with HR, Operations, Compliance, Risk, Audit, and Legal teams, promoting accountability and a culture of integrity while

Qualifications

• 8–10+ years of experience in compliance, audit, investigations, or risk management.
• Strong investigative, analytical, and problem-solving skills.
• Familiarity with governance, risk, and compliance frameworks.
• Excellent stakeholder management and communication skills.
• High level of integrity and professional judgment.

Responsibilities

• Lead end-to-end investigations into internal complaints, misconduct cases, and compliance issues.
• Develop, implement, and track corrective and preventive action plans (CAPAs) with root-cause analysis.
• Collaborate with HR, Operations, Legal, Compliance, Risk, Audit, and Agency Business Units.
• Prepare management reports and ensure audit-ready documentation of cases and actions.
• Identify trends and recurring issues from investigations to inform risk mitigation strategies.

Skills

Investigations

Risk assessment

Analytical thinking

Stakeholder management

Education

Bachelor’s degree in business, Law, Finance, or related field

Job description

Manulife Financial is seeking a senior investigator to lead end-to-end investigations of internal complaints and compliance breaches, ensuring objective, timely, and transparent resolutions. You will develop CAPAs, drive root-cause analysis, and track remediation with cross-functional partners to strengthen governance across the organization.

The role emphasizes collaboration with HR, Operations, Compliance, Risk, Audit, and Legal teams, promoting accountability and a culture of integrity while