Fraud Investigations Lead — Hybrid Senior Manager

East West Banking Corporation; Pateros; Hybrid; PHP 1,400,000 - 2,000,000; Full time

Benefits offered by this job

Career development and training

Competitive salary package andBenefits

Performance-based incentives andrecogn

Mentorship by industry experts

Defined career progression paths

Job summary

East West Banking Corporation in Taguig is seeking an Investigations Unit Head to lead the Enterprise Fraud team in a hybrid role. You will oversee investigations across cards, loans, and banking products, and set strategy to prevent fraud while maintaining customer experience.

You will drive analytics, partner with vendors, and build capabilities through training, cross-functional collaboration, and industry engagement to strengthen fraud risk management.

Qualifications

• Bachelor's degree in a related field.
• Minimum of 5 years in Fraud Management.
• Strong knowledge of fraud investigation and fraud detection processes.
• Solid understanding of Retail and Consumer Banking products, operations, and fraud risk controls.
• Excellent communication and stakeholder management skills.
• Proven leadership capabilities in coaching and developing teams.

Responsibilities

• Lead fraud investigations across credit cards, personal loans, debit cards, and other banking products, ensuring cases are thoroughly reviewed, resolved, and closed within agreed turnaround times.
• Analyze fraud incidents and emerging trends, recommending process improvements, policy enhancements, and new control measures to minimize fraud losses.
• Drive the development and implementation of fraud detection strategies, tools, and rules to improve fraud prevention effectiveness while maintaining a positive customer experience.
• Review and endorse fraud case dispositions, ensuring investigation quality, accuracy, and compliance with established standards and procedures.
• Manage fraud recovery initiatives by coordinating with third-party vendors and partners to recover losses arising from fraud-related incidents.
• Lead fraud awareness and capability-building programs, while fostering strong partnerships with internal stakeholders, industry counterparts, and external agencies to strengthen the Bank's fraud risk management framework.

Skills

Leadership

Analytical skills

Communication

Stakeholder mgmt

Problem solving

Coaching & development

Detail-oriented

Customer focus

Negotiation

Education

Bachelor's degree

Job description

East West Banking Corporation in Taguig is seeking an Investigations Unit Head to lead the Enterprise Fraud team in a hybrid role. You will oversee investigations across cards, loans, and banking products, and set strategy to prevent fraud while maintaining customer experience.

You will drive analytics, partner with vendors, and build capabilities through training, cross-functional collaboration, and industry engagement to strengthen fraud risk management.