Intraday Resource Planner — Staffing & Analytics

IntouchCX; Manila; On-site; PHP 390,600 - 558,000; Full time

Job summary

IntouchCX in Manila, Philippines, is seeking a Resource Planner to optimize workforce management. The ideal candidate will manage daily activities, monitor performance indicators, and ensure proper staffing levels. Key qualifications include a degree in a related field and proficiency in MS Office. Experience with workforce tools like Aspect and Genesys is a plus. This role offers a dynamic work environment requiring strong multitasking and problem-solving skills.

Qualifications

• University or College Degree in Computer Science, Marketing, Communications or Business.
• Ability to learn various software programs.
• Willingness to adapt in a fast-paced environment.

Responsibilities

• Manage day-to-day activities in Workforce Management.
• Monitor daily Key Performance Indicators.
• Plan and create new hire schedules.

Skills

Advanced knowledge of MS Word

Advanced knowledge of MS Excel

Analytical skills

Problem solving skills

Adaptability to learn software

High level of accuracy in data entry

Multitasking

Education

University or College Degree in related discipline

Tools

Aspect

Teleopti

Genesys

Job description

IntouchCX in Manila, Philippines, is seeking a Resource Planner to optimize workforce management. The ideal candidate will manage daily activities, monitor performance indicators, and ensure proper staffing levels. Key qualifications include a degree in a related field and proficiency in MS Office. Experience with workforce tools like Aspect and Genesys is a plus. This role offers a dynamic work environment requiring strong multitasking and problem-solving skills.