Strategic Workforce Planning Lead

IntouchCX; Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

IntouchCX is hiring a Planning Supervisor in Manila to oversee a team of Workforce Analysts and Specialists. The successful candidate will manage team performance and contribute to operational excellence through strategic planning and resource management.

The role requires strong organizational skills, analytical capability, and experience with Workforce Management systems. Applicants must possess a post-secondary degree in Business Administration or equivalent, along with expertise in Microsoft Excel and interpersonal communication.

Qualifications

• Bachelor's or equivalent in Business Administration or related field.
• Experience in Workforce Management systems is a plus.
• Knowledge of contact center operations and efficiency.

Responsibilities

• Direct and manage a team of Workforce Analysts and Specialists.
• Evaluate forecasting and update resource scheduling.
• Ensure accurate employee data and operational efficiency.

Skills

Workforce Management systems

Microsoft Excel

Analytical skills

Interpersonal skills

Organizational skills

Education

Post-secondary degree or certificate in Business Administration

Job description

IntouchCX is hiring a Planning Supervisor in Manila to oversee a team of Workforce Analysts and Specialists. The successful candidate will manage team performance and contribute to operational excellence through strategic planning and resource management.

The role requires strong organizational skills, analytical capability, and experience with Workforce Management systems. Applicants must possess a post-secondary degree in Business Administration or equivalent, along with expertise in Microsoft Excel and interpersonal communication.