Global IT Helpdesk Team Lead

Qualfon; Metro Manila; On-site; PHP 350,000 - 600,000; Full time

Job summary

Qualfon in Metro Manila is looking for a qualified supervisor to lead the International Helpdesk team. You will supervise staff, ensure ticket processing and escalation procedures are followed, orient and train the team, and provide high-level IT support.

Key duties include monitoring tickets, conducting daily shift briefings, managing attendance and leaves, approving overtime, and participating in monthly evaluations and initial interviews.

Job description

Qualfon in Metro Manila is seeking a qualified supervisor to lead the International Helpdesk team. You will supervise staff, ensure ticket processing and escalation procedures are followed, orient and train the team, and provide high-level IT support.

Responsibilities include monitoring tickets, daily shift briefings, attendance and leaves, overtime approvals, monthly evaluations, and involvement in hiring initial interviews.