Global IT Helpdesk Team Lead: Coaching & Escalations
Qualfon Philippines, Inc.
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Job summary
Qualfon Philippines, Inc. in Metro Manila is seeking a qualified supervisor to lead the International Helpdesk team.
You will supervise staff, ensure ticket processing and escalation procedures are followed, orient and train the team, and provide high-level IT support. Responsibilities include monitoring tickets, daily shift briefings, attendance and leaves, overtime approvals, monthly evaluations, and involvement in hiring initial interviews.
Qualifications
- Bachelor's degree in IT or related field
- Experience in IT helpdesk supervision
- Strong leadership and training skills
Responsibilities
- Monitor tickets and SLA compliance
- Oversee daily shift briefings and attendance
- Participate in hiring interviews
Skills
Education
Tools
Job description
Qualfon Philippines, Inc. in Metro Manila is seeking a qualified supervisor to lead the International Helpdesk team.
You will supervise staff, ensure ticket processing and escalation procedures are followed, orient and train the team, and provide high-level IT support. Responsibilities include monitoring tickets, daily shift briefings, attendance and leaves, overtime approvals, monthly evaluations, and involvement in hiring initial interviews.
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