Global End-User Computing Helpdesk Supervisor

Qualfon; Metro Manila; On-site; PHP 350,000 - 750,000; Full time

Job summary

Qualfon in the Philippines seeks a seasoned IT Helpdesk Supervisor to lead an international helpdesk team based in Manila. You will oversee staff, onboard and train personnel, and ensure timely ticket processing and escalation when needed.

You will conduct simulations, disseminate instructions, and provide high-level IT support while submitting regular performance reports to the IT Manager. The role includes attendance and schedule management, monthly evaluations, and interviews.

Qualifications

• Staff supervision and team leadership
• Onboarding and training new personnel
• Ticket processing and escalation governance

Responsibilities

• Attendance and schedule management
• Monthly evaluations and interviews
• Regular performance reports to IT Manager

Job description

Qualfon in the Philippines seeks a seasoned IT Helpdesk Supervisor to lead an international helpdesk team based in Manila. You will oversee staff, onboard and train personnel, and ensure timely ticket processing and escalation when needed.

You will conduct simulations, disseminate instructions, and provide high-level IT support while submitting regular performance reports to the IT Manager. The role includes attendance and schedule management, monthly evaluations, and interviews.