International Account Team Leader — Productivity & Coaching

Ssg Philippines; Cebu City; On-site; PHP 355,000 - 426,000; Full time

Benefits offered by this job

OT Premium

Holiday Pay

ND (Night Differential)

Job summary

Support Services Group is seeking a Team Leader in Cebu City to drive agent productivity and deliver high-quality client service. You will coach, train, and evaluate performance, ensuring targets are met while managing attendance and maintaining effective communication across all levels.

Candidates should have at least 1 year in a leadership role within BPO, strong English communication, and proficiency in PowerPoint and Excel. Apply to join a dynamic, results-driven team.

Qualifications

• Must have at least 1 year of prior leadership experience in a BPO.
• Great communication skills and C1 English level.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.
• A team player with strong communication, presentation, and task management skills.
• Working knowledge in productivity analysis, customer service, and problem-solving.
• Analytical mindset with the ability to multitask in a fast-paced environment and act with urgency.

Responsibilities

• Assessing, measuring, and enhancing productivity of agents.
• Taking charge of team productivity, conducting reviews and coaching.
• Training and motivating agents to deliver high-quality work on time.
• Evaluating performance and ensuring targets are met.
• Managing daily attendance of assigned agents for efficiency.
• Maintaining regular communication with employees at all levels.
• Creating a positive work environment with high morale and productivity.
• Encouraging ideas for continuous improvement.
• Keeping team aligned with goals and results.
• Taking responsibility for decisions and productivity.
• Ensuring timely completion and submission of paperwork and reports.

Skills

Leadership

English proficiency (C1)

Microsoft Office (PowerPoint & Excel)

Team collaboration

Productivity analysis

Multitasking

Tools

Microsoft Excel

PowerPoint

Job description

Support Services Group is seeking a Team Leader in Cebu City to drive agent productivity and deliver high-quality client service. You will coach, train, and evaluate performance, ensuring targets are met while managing attendance and maintaining effective communication across all levels.

Candidates should have at least 1 year in a leadership role within BPO, strong English communication, and proficiency in PowerPoint and Excel. Apply to join a dynamic, results-driven team.