Intern

AIA Shared Services; Manila; On-site; PHP 89,000 - 156,000; Full time

Job summary

AIA Shared Services in Manila is offering an internship to support process mapping and governance initiatives. You will review and document current workflows to ensure accuracy and alignment with business practices.

Collaborating with Finance, Operations, IT, and Medicard, you will help validate processes, identify bottlenecks, and propose improvements to enhance efficiency and governance. This role provides practical experience within a health and financial services context.

Responsibilities

• Review, update, and enhance existing process maps.
• Document end-to-end processes and identify gaps or inconsistencies.
• Produce updated visual process flows for guidance, training, and improvement.
• Collaborate with Finance, Operations, IT, Medicard to validate processes across teams.

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on.

About the Role

To support the team in reviewing, updating, and enhancing existing process maps to ensure accuracy, efficiency, and alignment with current business workflows. The intern will assist in documenting end-to-end processes, identifying gaps or inconsistencies, and producing updated visual process flows that can be used for operational guidance, training, and continuous improvement. The internship aims to produce standardized and accurate business process maps that clearly document current and future workflows, improve transparency, and highlight inefficiencies, bottlenecks, risks, and duplicate steps while recommending potential improvements. Throughout the internship, the process map engineer collaborates closely with stakeholders such as Finance, Operations, IT, Medicard to validate that all documented processes reflect actual practices and are aligned across teams. By strengthening clarity around roles, responsibilities, control points, and approval flows, the intern also contributes to enhancing overall process governance and supporting more consistent, efficient, and well-controlled operations.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

"Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.

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