Intermediate .NET Production Support Engineer

Axos Business Center; Manila; On-site; PHP 4,302,000 - 6,146,000; Full time

Job summary

Axos Business Center is seeking an Intermediate Application Support Engineer to maintain enterprise applications in a production environment. This role focuses on .NET support, incident management, troubleshooting, and SQL databases, with growth opportunities in operations and release activities.

The successful candidate will work with development, QA, infrastructure, and business teams to ensure application stability and timely resolution of production issues.

Qualifications

• 2–5 years of experience in Application Support, Production Support, Software Support, or .NET Development.
• Experience with C#, ASP.NET, Web APIs, or REST APIs.
• Experience with MS SQL Server and SQL troubleshooting.
• Experience supporting applications in a production environment.
• Exposure to incident management and problem resolution.
• Familiarity with SDLC and Agile methodologies.
• Strong troubleshooting and analytical skills.
• Good communication and stakeholder management skills.

Responsibilities

• Provide L2 application support for business-critical applications.
• Monitor application performance and respond to production issues.
• Investigate and troubleshoot incidents and service requests.
• Perform root cause analysis and support issue resolution.
• Support release deployments, fixes, and production implementations.
• Work with developers and infrastructure teams to resolve technical issues.
• Analyze logs, application errors, and database issues.
• Create and maintain technical documentation and support procedures.
• Participate in incident, problem, and change management processes.
• Support testing, post-release validation, and production monitoring activities.

Skills

Application Support

Troubleshooting

Incident Management

SQL

Communication

Tools

C#

ASP.NET

Web APIs

REST APIs

MS SQL Server

Azure DevOps

Jira

ServiceNow

Job description

Axos Business Center is seeking an Intermediate Application Support Engineer to maintain enterprise applications in a production environment. This role focuses on .NET support, incident management, troubleshooting, and SQL databases, with growth opportunities in operations and release activities.

The successful candidate will work with development, QA, infrastructure, and business teams to ensure application stability and timely resolution of production issues.