Software Engineer

Axos Business Center; Manila; On-site; PHP 4,302,000 - 6,146,000; Full time

Job summary

Axos Business Center is seeking an Intermediate Application Support Engineer to maintain enterprise applications in a production environment. This role focuses on .NET support, incident management, troubleshooting, and SQL databases, with growth opportunities in operations and release activities.

The successful candidate will work with development, QA, infrastructure, and business teams to ensure application stability and timely resolution of production issues.

Qualifications

• 2–5 years of experience in Application Support, Production Support, Software Support, or .NET Development.
• Experience with C#, ASP.NET, Web APIs, or REST APIs.
• Experience with MS SQL Server and SQL troubleshooting.
• Experience supporting applications in a production environment.
• Exposure to incident management and problem resolution.
• Familiarity with SDLC and Agile methodologies.
• Strong troubleshooting and analytical skills.
• Good communication and stakeholder management skills.

Responsibilities

• Provide L2 application support for business-critical applications.
• Monitor application performance and respond to production issues.
• Investigate and troubleshoot incidents and service requests.
• Perform root cause analysis and support issue resolution.
• Support release deployments, fixes, and production implementations.
• Work with developers and infrastructure teams to resolve technical issues.
• Analyze logs, application errors, and database issues.
• Create and maintain technical documentation and support procedures.
• Participate in incident, problem, and change management processes.
• Support testing, post-release validation, and production monitoring activities.

Skills

Application Support

Troubleshooting

Incident Management

SQL

Communication

Tools

C#

ASP.NET

Web APIs

REST APIs

MS SQL Server

Azure DevOps

Jira

ServiceNow

Job description

About This Job

We are looking for an Intermediate Application Support Engineer to support and maintain enterprise applications in a production environment. This role is ideal for professionals with experience in .NET application support, incident management, troubleshooting, and SQL databases who are looking to grow their expertise in application operations and production support.

Axos Business Center, Corp

About This Job

We are looking for an Intermediate Application Support Engineer to support and maintain enterprise applications in a production environment. This role is ideal for professionals with experience in .NET application support, incident management, troubleshooting, and SQL databases who are looking to grow their expertise in application operations and production support.

The successful candidate will work closely with development, QA, infrastructure, and business teams to ensure application stability, resolve production issues, and support release activities.

Key Responsibilities

• Provide L2 application support for business-critical applications.
• Monitor application performance and respond to production issues.
• Investigate and troubleshoot incidents and service requests.
• Perform root cause analysis and support issue resolution.
• Support release deployments, fixes, and production implementations.
• Work with developers and infrastructure teams to resolve technical issues.
• Analyze logs, application errors, and database issues.
• Create and maintain technical documentation and support procedures.
• Participate in incident, problem, and change management processes.
• Support testing, post-release validation, and production monitoring activities.

Required Qualifications

• 2–5 years of experience in Application Support, Production Support, Software Support, or .NET Development.
• Experience with C#, ASP.NET, Web APIs, or REST APIs.
• Experience with MS SQL Server and SQL troubleshooting.
• Experience supporting applications in a production environment.
• Exposure to incident management and problem resolution.
• Familiarity with SDLC and Agile methodologies.
• Strong troubleshooting and analytical skills.
• Good communication and stakeholder management skills.

Preferred Qualifications

• Experience with:
• Azure DevOps
• GitHub
• Jira
• ServiceNow
• Oracle Database
• Windows Server
• IIS Administration
• Linux/Unix environments
• Monitoring tools (Dynatrace, Splunk, AppDynamics, Datadog, Grafana)
• Experience supporting production deployments and release activities.

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn More about working at Axos Business Center

Pre-Employment Background Check, Medical, and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment medical and drug screening.

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.