Intermediate .NET Production Support Engineer

Axos Clearing LLC; Manila; On-site; PHP 446,000 - 893,000; Full time

Job summary

Axos Clearing LLC in Manila is seeking an Intermediate Application Support Engineer to maintain enterprise applications in a production environment. You will work with development, QA, infrastructure, and business teams to ensure stability, resolve incidents, and support releases.

The ideal candidate has 2–5 years in .NET support, strong SQL skills, and experience with incident management, debugging, and customer communication in fast-paced settings.

Qualifications

• 2–5 years in Application Support, Production Support, Software Support, or .NET development.
• Experience with C#, ASP.NET, Web APIs, or REST APIs.
• Experience with MS SQL Server and SQL troubleshooting.
• Experience supporting applications in a production environment.
• Exposure to incident management and problem resolution.
• Familiarity with SDLC and Agile methodologies.
• Strong troubleshooting and analytical skills.
• Good communication and stakeholder management skills.

Responsibilities

• Provide L2 application support for business-critical applications.
• Monitor application performance and respond to production issues.
• Investigate and troubleshoot incidents and service requests.
• Perform root cause analysis and support issue resolution.
• Support release deployments, fixes, and production implementations.
• Work with developers and infrastructure teams to resolve technical issues.
• Analyze logs, application errors, and database issues.
• Create and maintain technical documentation and support procedures.
• Participate in incident, problem, and change management processes.
• Support testing, post-release validation, and production monitoring activities.

Skills

Analytical thinking

Troubleshooting

Communication

Tools

AzureDevOps

GitHub

Jira

ServiceNow

Oracle Database

Windows Server

IIS Administration

Linux/Unix

Dynatrace

Splunk

AppDynamics

Datadog

Grafana

Job description

Axos Clearing LLC in Manila is seeking an Intermediate Application Support Engineer to maintain enterprise applications in a production environment. You will work with development, QA, infrastructure, and business teams to ensure stability, resolve incidents, and support releases.

The ideal candidate has 2–5 years in .NET support, strong SQL skills, and experience with incident management, debugging, and customer communication in fast-paced settings.