Intercompany Outbound Analyst (Spanish Speaker)

3M; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

3M is seeking a detail-oriented Intercompany Order Specialist in the Philippines to manage international orders using SAP and related systems. You will collaborate with source locations, supply chain teams, and 3PL partners to ensure timely exports and accurate order status.

The role requires 2+ years in customer service, SAP experience, and strong Excel skills. You will participate in ERP deployments and process improvements while maintaining documentation and SOPs.

Qualifications

• Bachelor degree or higher required.
• Excellent communication and teamwork abilities.
• Experience in customer service and SAP is preferred.

Responsibilities

• Manage intercompany orders using SAP/COMS/IOMS/Salesforce and related systems.
• Coordinate with supply chain and 3PL for timely international order export.
• Ensure compliance with export rules and regulations.
• Handle inquiries from international subsidiaries and escalate as needed.
• Resolve customer feedback and drive process improvements.
• Support ERP deployments and maintain SOPs and documents.

Skills

Team player

Fast learner

Customer service mindset

Effective communication

Multi-tasking

Willing to work graveyard shift

Education

Bachelor's degree or higher

Tools

SAP

Excel (advanced)

Lotus Notes

Salesforce

Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Major Duties and Responsibilities:

• Manages intercompany orders utilizing Corporate ERP (SAP) and/or Legacy Systems COMS (Corporate Order Management System), IOMS (International Order Management System), Salesforce, BPCS, Lotus Notes databases and etc. where applicable.
• Work directly with source of supply locations, BG/division supply chain, functional work streams and/or 3PL freight forwarders to ensure the timely export of international orders.
• Understands and supports the export rules and regulations to comply with source country and international Export Regulatory policies and procedures for international shipments.
• Manage inquires/communication from/to 3M international subsidiaries regarding product availability, order status, expedites, etc. Follow up on escalations, delays and transportation issues.
• Ensure timely completion of Customer Feedback Resolution complaints for assigned countries.
• Identify opportunities and implement solution to improve customer satisfaction and/or processes.
• Actively participates in relevant corporate programs/initiatives, complies with professional and corporate policies and procedures such as Compliance, Global Financial Standard, and acts in a manner consistent with 3M’s values and ethical standards.
• Provide back-up support to other Intercompany team members as required.
• Support Intercompany, Plant & Country ERP deployments as required.
• Review and maintain documentations, SOPs and job aids as required.
• Good time management in daily operations.
• Basic understanding of ICO model.

Qualifications:

• Bachelor level university college degree or higher.
• Team Player.
• Flexible in taking ad-hoc assignments as needed (i.e., work transitions/migrations, SAP and/or other connected application (CAP) deployment activities, lead continuous improvement projects, etc.).
• +2 years of experience in Customer Service.
• SAP Experience.
• Skilled in using Microsoft Office applications, advanced knowledge in Excel (i.e., formulas, macros) is a plus.
• Self-motivated, fast learner, willing-to-learn and works with minimal supervision.
• Must have high client service, quality oriented and continuous improvement mindset.
• Lean Six Sigma trained/certified is a plus.
• Work well with teams – esp. virtual and cross-functional.
• Can communicate at all levels of the organization.
• Resourceful, can work well with ambiguity.
• Must be able to multi-task and urgency prioritize.
• Amenable to graveyard shift.
• Must be fluent with Spanish language (oral & written).

Additional qualifications that could help you succeed even further in this role include:

• Experience in international transacting
• Experience in global transportation
• Experience within multiple supply chain roles (demand, supply, production planning, distribution/transportation)
• Experience working on cross-functional and international teams
• Lean Six Sigma Certification
• Project Management Certification
• Lotus Notes Experience

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.