Intercompany Outbound Analyst

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

3M Global Service Center Philippines is seeking an Intercompany Operations professional to manage orders using SAP and legacy systems, coordinating with source locations and 3PL partners to ensure timely international shipments.

The role requires 2+ years in customer service or supply chain, SAP experience, and strong Excel skills. You will collaborate across functions, handle inquiries, and support ERP deployments while upholding 3M policies and values.

Qualifications

• Bachelor level university degree or higher.
• Team Player.
• +2 years of experience in Customer Service, Supply Chain, Manufacturing, Finance, and/or Transportation.
• SAP Experience.
• Strong MS Office / Excel skills.
• Lean Six Sigma trained/certified is a plus.

Responsibilities

• Manages intercompany orders utilizing SAP and/or Legacy Systems.
• Work with supply chain and 3PL to export international orders timely.
• Ensure compliance with export rules and regulations for shipments.
• Handle inquiries from 3M international subsidiaries and escalate issues.
• Resolve customer feedback and improve processes for satisfaction.
• Participate in corporate programs and uphold 3M values.

Skills

Customer service

Supply chain

Cross-functional collaboration

Time management

Problem solving

Communication

Analytical thinking

Teamwork

Continuous improvement

Education

Bachelor's degree or higher

Tools

SAP

Salesforce

Excel

Lotus Notes

BPCS

COMS

IOMS

Job description

Major Duties and Responsibilities:

• Manages intercompany orders utilizing Corporate ERP (SAP) and/or Legacy Systems COMS (Corporate Order Management System), IOMS (International Order Management System), Salesforce, BPCS, Lotus Notes databases and etc. where applicable.
• Work directly with source of supply locations, BG/division supply chain, functional work streams and/or 3PL freight forwarders to ensure the timely export of international orders.
• Understands and supports the export rules and regulations to comply with source country and international Export Regulatory policies and procedures for international shipments.
• Manage inquires/communication from/to 3M international subsidiaries regarding product availability, order status, expedites, etc. Follow up on escalations, delays and transportation issues.
• Ensure timely completion of Customer Feedback Resolution complaints for assigned countries.
• Identify opportunities and implement solution to improve customer satisfaction and/or processes.
• Actively participates in relevant corporate programs/initiatives, complies with professional and corporate policies and procedures such as Compliance, Global Financial Standard, and acts in a manner consistent with 3M’s values and ethical standards.
• Provide back-up support to other Intercompany team members as required.
• Support Intercompany, Plant & Country ERP deployments as required.
• Review and maintain documentations, SOPs and job aids as required.
• Good time management in daily operations
• Basic understanding of ICO model

Qualifications:

• Bachelor level university college degree or higher.
• Team Player.
• Flexible in taking ad-hoc assignments as needed (i.e., work transitions/migrations, SAP and/or other connected application (CAP) deployment activities, lead continuous improvement projects, etc.)
• +2 years of experience in Customer Service, Supply Chain, Manufacturing, Finance, and/or Transportation
• SAP Experience
• Skilled in using Microsoft Office applications, advanced knowledge in Excel (i.e., formulas, macros) is a plus.
• Self-motivated, fast learner, willing-to-learn and works with minimal supervision.
• Must have high client service, quality oriented and continuous improvement mindset. Lean Six Sigma trained/certified is a plus.
• Work well with teams – esp. virtual and cross-functional.
• Can communicate at all levels of the organization.
• Resourceful, can work well with ambiguity.
• Must be able to multi-task and urgency prioritize