Integration Consulting Specialist

Amadeus; Makati; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Amadeus is seeking an Integration Consulting Specialist in Metro Manila. The role involves pre-sales support for integration matters, providing consulting on integration between Amadeus systems and client systems, and managing product/solution integration schedules.

Post-implementation support and process improvement are also expected. The ideal candidate has 2-3 years of experience in product integration within travel, strong XML and web services knowledge, and good communication and project

Qualifications

• University degree in a relevant field or equivalent
• Experience in product integration, product implementation, service design, and onboarding in travel industry
• Strong understanding of XML structures and web services interfaces
• Excellent communication, project management and customer-facing skills

Responsibilities

• Support sales with demos and integration solutions for customer requests
• Provide advisory/consulting on integration between Amadeus systems and customer systems
• Manage integration schedules and reporting to management
• Perform final sign-off/certification prior to production
• Deliver post-implementation consultancy and adoption support
• Identify issues, root causes and propose process improvements

Skills

Communication skills

Project management

XML

Web services interfaces

Documentation writing

Customer focus

Collaboration

Problem solving

Shift flexibility

Education

Bachelor's degree in Computer Science/Computer Engineering/Information Technology or equivalent

Tools

Amadeus products

XML

Job description

Job Title

Integration Consulting Specialist

In this role you will:

Pre-sales:

• Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)

Assistance & Consulting:

• Provide advice/consulting to internal/external customers for their integration activities between Amadeus systems and customer systems:
• Provide functional support and problem resolution within the overall integration project
• Ensure submission of Serviceability Requirements to Product Management
• Establish and manage the product/solution integration schedule
• Support Integration activities during the implementation project
• Provide formal integration status, KPIs and customer feedback reporting to Management
• Perform final sign-off/ certification prior to implementation in production

Post integration & Post implementation Consultancy:

• Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
• Make sure customers make the most of the Amadeus products / solutions
• Identify and prioritize critical issues, problems and root causes

Process Improvement

• Propose & follow-up Internal processes improvement
• Identify & recommend Internal tools/techniques for further process automation
• Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain
• Transfer knowledge to Implementers globally

About the ideal candidate:

• University degree ideally in a Computer Science, Computer Engineering, Information Technology, Tourism or equivalent
• At least 2-3 years of experience in product integration, product implementation, service design, and onboarding within the travel industry.
• Background in the travel/airline industry
• Strong working knowledge of Amadeus products, solutions, and services, or comparable industry systems.
• Good understanding/expertise of XML structure.
• Good understanding/expertise of Webservices interfaces.
• Experience in writing and maintaining technical documentation.
• Good technical expertise, problem solving abilities, project management, communication skills, customer focus, and collaboration
• Amenable to work in midshift schedule or other shift as required by the business. Flexibility to attend early morning calls or late evening meetings
• Amenable to work in BGC, Taguig. Hybrid work setup (2-3 days a week onsite)

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.